Niya Case
Riverview,USA
Summary
As an HR professional, I am seeking a career with an organization where I can leverage my ability to align HR strategies with business goals, drive organizational effectiveness, and enhance the employee experience. My goal is to work in an HRBP role within a team where I can continue to apply strategic thinking, focus on business acumen, and utilize metrics and measurements for proactive business strategy. I aim to apply my skills in effective communication, respect, empathy, advising, and analysis to achieve new heights in my career with the organization.
Regarded as a key contributor, savvy and highly valuable HR professional, who provides immeasurable value to senior business leaders and protects the company from human resources liability issues. Employee focused and bottom-line oriented businesswoman with an ability to make tough decisions, a knack for communicating effectively and an affinity in building bridges between staff and management. Talented and decisive HR Professional offering 18 years of business acumen and outstanding success in Human Resources Activities. Extensive background in HR Generalist/Administrator affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits compensation, HR records management, HR policies development, benefits enrollment and administration, Worker’s Comp and Unemployment.
Overview
18
18
years of professional experience
Work History
HRBP Commercial
Bristol Myers Squibb
Princeton, NJ
01.2016 - Current
- Provides HR leadership to the Cardiovascular and Immunology businesses in the US, and to the WW Strategy & Operations team. The role provides HR business partnership in driving the people strategy, workforce planning, organizational design, talent management, team effectiveness and change management, covering approximately 900 employees across marketing, sales and strategy & operations.
- Provides strategic HR Business Partner expertise to the US Cardiovascular, US Immunology and WW Strategy & Operations Leadership Team members and their respective teams to maximize organizational performance.
- Translates business strategy and organizational needs into innovative organizational performance solutions including organizational design, talent management, culture and employee experience.
- Leads the continued evolution of the talent strategy to ensure highly differentiated focus on critical capabilities and workforce.
- Drives succession planning, strategic talent management and retention efforts, including pipelining, as necessary, for external talent. Partner with the leaders to build industry leading capabilities through both internal development and targeted external recruitment.
- Translates the business priorities of their leaders into relevant People Strategy and monitors the effectiveness of organization performance programs through the use of metrics and analytics in a way that brings value to the business.
- Works with COE’s to monitor external environment (e.g., job market, technology, demographic development) and define future workforce requirements (quantitative and qualitative) as well as identifying and articulating the HR needs of the business to the COE’s and deploys their programs and processes in ways that bring value to the business.
- Provides guidance and collaborates with HR Business Partners and People Services teams for effective deployment of HR strategies.
- Analyzes key data and trends to drive organizational effectiveness and the development of a workforce plan aligned with business strategy and objectives.
- Takes a leadership role in creating a respectful & inclusive work environment while role.
- The HR Leadership Development program works in different areas of the Human Resources working alongside various COE's learning skills and building capabilities.
Workforce Experience and Engagement Director
Bristol Myers Squibb
Princeton, NJ
01.2023 - 01.2024
- The HR Leadership Development program works in different areas of the Human Resources working alongside various COE's learning skills and building capabilities.
- Assist the team in the HRLDP capacity with evolving employee listening to drive engagement of the workforce.
- In the HRLDP capacity I assist the COE with some partnering with business functions on thinking and coordinating efforts that provide the best experience for employees.
- Assist with navigating the survey related to workforce engagement MyVoice.
- Work alongside the COE to understand employee sentiment and partner to advise on best approach.
- For pulse surveys, assist the team with navigating, insights and analysis of various aspects of the survey, to provide additional context and understanding of sentiment.
- Analyze pulse survey results and assist with review of sentiment and numbers.
- As an HRLDP with guidance from the COE, assist program leaders in understanding results of pulse survey through reports & presentations and give guidance on next steps.
- Assist with the delivery of the pulse surveys in an administrative capacity and various projects across Human Resources we have a strong HRLDP community to support growth and increased exposure to senior HR and business leaders.
- This helps to obtain developmental feedback and coaching.
Core HR Process Manager
Bristol Myers Squibb
Princeton, NJ
01.2021 - 01.2023
- Focus on key process accountabilities that include employee lifecycle events, employee data and document management, organization management, security, reporting, and payroll/time.
- Cross-train on partnering functions to ensure business continuity.
- Provide SME support to the delivery teams (including process, policy, technical and governance), and supports the day-to-day Capability Center teams globally in any escalated issues or problems that arise.
- Provide support across various projects – either leading on global projects or supporting regional teams in the implementation of projects that require global guidance. Supports People Services by continuously looking for areas of improvements in operational processes.
- Contribute to development of global processes and implementation of approved regional variations related to HR Processes delivery, ensuring full end to end process integration of employee life cycle processes.
- Analyze business report requirements by conducting information gathering sessions with clients, analyzing the information and gaining understanding of business needs.
- Translate functional business requirements and HR needs into technical specifications for HRIT implementation and application, ensuring human capital management systems (Workday, Payroll, PeopleDoc, etc) are configured to support business requirements.
- Analyze metrics and performance, investigating service-related issues to identify root cause of issues and drive implementation of 'fixes' as required while working with key stakeholders.
- Supports security administration within Workday, Payroll, other HR tools and ensure compliance with Data Privacy regulations (cross-train for business continuity and back up to peers).
Human Resources Advisor
Bristol Myers Squibb
Princeton, NJ
01.2016 - 01.2021
- Responsible for demonstrating a broad HR/Payroll knowledge, as it pertains to the company, and provide customers with relevant information.
- Perform intake of HR operational inquiries via telephone or email.
- Coach callers and emailers in the use of self-service.
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Support the integrity of employee records and Workday data.
- Providing Reports from Workday that is received via a case to organization as needed.
- Provide follow up communication to customers to ensure satisfaction and ticket resolution.
- SME of OTP Process End to End, developed training guides and trained my team on the process.
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
- Properly document the customer contact information and customer notes regarding the interaction.
- Assist employees with completing tasks in Workday such as job changes, transfers, requisition creation and edits, updating address and direct deposit information.
- Working collaboratively with my team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.
- Documenting inquiries and escalating to other parties as necessary.
- Provide high tough customer service that exceeds expected service levels and business performance goals.
- Identify and report any call trends or product trends to the Team Lead or Supervisor.
- First contact for technical support for human resources enabling systems like Workday and Kronos.
Human Resources Specialist/Site Coordinator
Transamerica
St. Petersburg, FL
01.2013 - 01.2016
- Serve as central point of contact for on-site and virtual enterprise employees within the US and Canada resolving concerns Workday requests, performance management and development, agency staffing, talent acquisition, onboarding, and new hire orientations.
- Serve as a link between management and employees by handling questions, interpreting and administering and helping resolve work-related problems.
- Coordinate all employee communications and events through multiple site email inboxes, web publishing, power point to television, and weekly web-based newsletter.
- Liaison to community contacts for branding, sponsorships, charitable contributions, employee discounts, promotions, and communications.
- Responding to unemployment claims; represented Transamerica during some unemployment appeals hearings.
- Lead change management and efficiently meet deadlines for all projects assigned by senior leadership.
- Process personal changes in the Workday system.
- Completion of all New Hire Sign-Ins, documents, and processing of all paperwork; entered each new employee and any updated data into Workday, the HRIS Database and updated benefit changes and deductions using carrier web portal.
- Responsible for coordinating large-scale events with budgets up to 100k, which include Quarterly All Employee Meetings, Bring Your Child to Work Day, Employee Appreciation Week, and Breakfast with Santa.
- Coordinate Community Involvement initiatives and Charitable Contributions meetings – being the main point of contact for each sponsorship request, which consists of organizing all requests, preparing the Charity packet for bi-monthly meetings, requesting the check and all correspondence throughout the process.
- Responsible for creating and updating the Business Continuity Plan (BCP) documents and Travel Packets including Tornado and Hurricane Awareness activities.
- Primary first responder to site 911 emergencies and Workers Compensation claims.
- Responsible for site web based formal recognition program administration, retirement and service award celebrations.
- Responsible for record retention, audits, reporting, and Omniflow AP system.
Human Resources Generalist
Brookdale Senior Living
Palm Harbor, FL
01.2012 - 01.2013
- Main point of contact for all hiring managers and Directors needing HR guidelines and policies regarding the on-boarding process; created and managed job advertisements, reviewed resumes/applications and forwarded qualified applicants to management for interview and selection. Often prepared offer letters.
- Assisted in developing and pipelining qualified applicants, conducted screening interviews, completed candidate references, and background checks consisting of Level Level II, Fingerprinting, and I.
- Provided problem solving support and interpretive support to community leadership regarding HR policies, procedures, and guidelines; provided administrative assistance with Human Resources measurement tools, spreadsheets, and general tasks.
- Completion of all New Hire Sign-Ins, documents, and processing of all paperwork; entered each new employee and any updated data into E-HR, the HRIS Database and updated benefit changes and deductions using carrier web portal.
- Conducted exit interviews and responded to unemployment claims; represented Transamerica during unemployment appeals hearings.
- Responsible for conducting detailed investigations to complex employee relations issues and recommending solutions that are in alignment with the Company's core values.
- Processed the facilities payroll and managed time and attendance records including PTO using Kronos.
- Communicated important information to each employee by creating and publishing the Between the Lines monthly print publication.
- Educated employees on the purpose and resources provided by the company Employee Assistance Program (EAP).
Human Resources Sr. Administrator/Specialist
City of Largo
Largo, FL
01.2008 - 01.2012
- Prepared or maintained employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
- Notified COBRA administrator of the organizations new hires and terminations. Coordinated the open enrollment process along with the Benefits Coordinators. Entered benefit changes using carrier web portal. Updated payroll benefit deductions accordingly.
- Hired employees and processed hiring-related paperwork.
- Supervised (2) HR Office Specialists.
- Processed the department’s payroll in ADP and managed time and attendance records.
- Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
- Processed benefit enrollments, terminations, claims resolution, reporting changes, and communicated benefits information to employees.
- Processed monthly invoices from insurance providers and various vendors by reviewing invoice for accuracy and resolving discrepancies. Reconciled invoices with payroll deductions and invoices and submitted to Finance Department for approval.
- Interpreted and explained human resources policies, procedures, laws, standards, or regulations.
- Conducted exit interviews and responded to unemployment claims; represented Transamerica during unemployment appeals hearings.
- Responsible for conducting detailed investigations to complex employee relations issues and recommending solutions that are in alignment with the Company's core values.
- Provided information such as employment verifications and legal inquiries in accordance with labor laws and company policy.
- Coordinated Quarterly Employee Service Awards Ceremony - consisting of ordering gifts, creating certificates, and organizing biographies for the HR Executive Director.
- Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
- Maintained and updated human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluations.
- Communicated important information to each employee by creating and publishing the MMB - Monday Morning Briefing.
- Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, address complaints, and assisted with employment application.
- Maintained accurate electronic data records on all employees in Application X-tender software.
Education
Masters - Human Resources Management
Webster University
05.2017
BA - Business Management/Human Development Minor
Eckerd College
05.2013
Human Services Technology Diploma - Family Support Worker
St. Petersburg College
05.2010
Skills
- End to End Process Improvement
- Project Management
- Performance Management
- Organizational Development
- ADP
- Workday HRIS
- E-Comp
- Vitalize/Service Now
- SAP
Technology Proficiency
- TALEO
- ADP/E-HR
- CIC Plus
- Workday HRIS
- Kronos
- Application X-tender/Electronic Files
- Microsoft Suite
- Badge Manager
- E-Comp
- Poll Everywhere
- Lynda.com
- Evolution
- Multi-line Phones, fax, and scanners
- Omniflow/AP Software
- Vitalize/Service Now
- SAP
- AV, projector/video conference, and PC Networking and Telecom support
Hr Skills
- End to End Process Improvement
- Benefits Administration
- HR Project Management
- Orientation & On-Boarding
- HRIS Technologies/Workday
- Training & Development
- Performance Management
- Organizational Development
Timeline
Workforce Experience and Engagement Director
Bristol Myers Squibb
01.2023 - 01.2024
Core HR Process Manager
Bristol Myers Squibb
01.2021 - 01.2023
HRBP Commercial
Bristol Myers Squibb
01.2016 - Current
Human Resources Advisor
Bristol Myers Squibb
01.2016 - 01.2021
Human Resources Specialist/Site Coordinator
Transamerica
01.2013 - 01.2016
Human Resources Generalist
Brookdale Senior Living
01.2012 - 01.2013
Human Resources Sr. Administrator/Specialist
City of Largo
01.2008 - 01.2012
Masters - Human Resources Management
Webster University
BA - Business Management/Human Development Minor
Eckerd College
Human Services Technology Diploma - Family Support Worker
St. Petersburg College