Niya Davis
Birmingham,AL
Summary
Accomplished professional with a proven track record at Protective Life Corporation, specializing in client engagement and strategic leadership. Expertise in analytical problem solving and customer support has enhanced digital experiences, consistently surpassing performance targets. Proficient in Microsoft Office and effective team collaboration, leading to significant improvements in operational efficiency. Career aspirations include leveraging these skills to drive innovation and excellence in future roles.
Overview
9
9
years of professional experience
Work History
Sr Specialist Annuity Contact Center
Protective Life Corporation
03.2023 - Current
- Engaged with financial professionals and customers via phone and email to deliver exceptional customer service.
- Utilized diverse software tools for contract navigation and information access.
- Documented and resolved account information and update requests with precision.
- Enhanced awareness of digital customer experience to facilitate better service.
- Executed allocation change instructions within variable products efficiently.
- Achieved and exceeded targets across both personal and group metrics efficiently.
Claims Service Specialist
Allstate
04.2021 - 03.2023
- Processed claims edits timely and accurately.
- Researches and updates current status of claims edit work queues using the appropriate data management system.
- Resolved assigned claims efficiently under moderate supervision.
- Executed decisions in accordance with company policies and procedures.
- Fostered strong connections during customer engagements.
- Reviewed claims and approved payments aligned with estimates.
- Collaborated across departments to ensure efficient claim handling.
- Coordinated communication among colleagues through phone assistance.
Receptionist
Enterprise Holdings Inc.
07.2018 - 04.2020
- Handle multi-line phone system with 40-50 incoming calls per hour expediently.
- Operated effectively in high-paced, collaborative settings.
- Welcomed visitors and guided them to appropriate departments.
- Maintained and updated switchboard manual routinely.
- Ensured efficient sorting of incoming correspondence.
- Evaluated vendor statements with precision.
- Efficiently process vendor invoices.
- Handled check distribution tasks for vendors efficiently.
- Processed company checks while supporting clerical tasks across multiple departments.
- Organized corporate events with venues and informed staff of relevant specifics.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Office Manager - Human Resource Assistant
Urban Impact, Inc.
08.2017 - 06.2018
- Managed office filing and record-keeping systems efficiently.
- Validated details and content in job advertisements.
- Drafted correspondence, including letters and memos.
- Drafted informational pamphlets, flyers, manuals, and handbooks.
- Handled inquiries from merchants, visitors, clients; provided clear information.
- Initiated reminder phone calls to loaners for payment due dates.
- Scheduled and coordinated team meetings.
- Developed effective communication strategies between departments within the organization.
Front Desk Agent
Renaissance Birmingham Ross Bridge Golf Resort & Spa
06.2016 - 08.2017
- Demonstrated outstanding performance by consistently overachieving objectives.
- Ensured guest satisfaction through implementation of established hospitality standards.
- Oversaw the entire process of guest arrivals and departures.
- Verified validity and authenticity of credit card transactions.
- Dispatched warnings regarding unauthorized card activities.
- Effectively addressed guest inquiries.
- Recorded incidental charges accurately in ledgers using manual and computerized methods.
- Logged guest data into system with precision and confidentiality.
- Executed accounting tasks to maintain balanced accounts.
Education
High School - Advanced Placement Curriculum
Ramsay High School
Birmingham, AL05-2015
Skills
- Analytical Problem Solving
- Proficient in Microsoft Office
- Strategic Leadership
- Client Engagement
- Advanced Problem Solving
- Customer Support Expertise
- Innovation Strategy Development
- Data-Driven Reporting
- Effective Team Collaboration
- Performance Enhancement Strategies
- Proficient in Verbal and Written Communication
- Collaborative Knowledge Sharing
Timeline
Sr Specialist Annuity Contact Center
Protective Life Corporation
03.2023 - Current
Claims Service Specialist
Allstate
04.2021 - 03.2023
Receptionist
Enterprise Holdings Inc.
07.2018 - 04.2020
Office Manager - Human Resource Assistant
Urban Impact, Inc.
08.2017 - 06.2018
Front Desk Agent
Renaissance Birmingham Ross Bridge Golf Resort & Spa
06.2016 - 08.2017
High School - Advanced Placement Curriculum
Ramsay High School
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