Niya Davis
Covington
Summary
Responsible Cashier proficient in handling money, restocking merchandise, and helping customers locate products. History of keeping work areas clean, neat, and professionally arranged. Good listening skills combined with an attentive and detail-oriented nature.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amazon
Buford, GA
03.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
Abbott
Alpharetta, GA
08.2019 - 03.2024
- Managed high call volume with exceptional professionalism and efficiency.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Online Personal Shopper
Walmart
8424 Mall Pwky Lithonia, GA 30038
11.2020 - 05.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Shift Leader
Wingstop
4920 Flat Shoals Pwky Ste 102 Decatur, GA 30034
04.2020 - 08.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Education
High School Diploma -
Martin Luther King Jr Highschool
Dental Assisting Certification -
UEI College - Fresno
Stone Mountain, GA05.2023
Skills
- Verbal and Written Communication
- Liquor Law Compliance
- Sales Expertise
- Credit and Cash Transactions
- Refunds and Exchanges
- Product Knowledge
- Money Handling
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Scheduling
- De-escalation techniques
- Live chat support
- Quality control
- Dispute resolution
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Dental Assisting Training
Timeline
Customer Service Representative
Amazon
03.2023 - 02.2025
Online Personal Shopper
Walmart
11.2020 - 05.2021
Shift Leader
Wingstop
04.2020 - 08.2020
Customer Care Representative
Abbott
08.2019 - 03.2024
Dental Assisting Certification -
UEI College - Fresno
High School Diploma -
Martin Luther King Jr Highschool