Niya Frye
Iowa,LA
Summary
Energetic individual with experience in customer service and sales. Pursuing full-time role that presents professional challenges and leverages communication skills, effective time management, and problem-solving expertise. Skilled in building customer relationships and understanding customer needs.
Overview
12
12
years of professional experience
Work History
Sales Representative
Teleperformance
07.2021 - 06.2023
- Utilized multiple databases and platforms to efficiently access and update member records
- Responded to a high volume of incoming and outgoing calls, addressing member questions about coverage, invoices, and claim status
- Achieved a 95% success rate in resolving issues on the first contact, noted for delivering compassionate and accurate assistance
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Analyzed customer feedback to identify trends and inform product improvement recommendations
Assistant Store Manager
Hibbett's Sports
07.2013 - 03.2014
- Efficiently addressed customer issues to ensure quick and successful resolution
- Completed assigned projects and checklists
- Processed credit and debit card payments
- Processed shipments and maintained organized stock shelves
- Communicated information to customers about product quality, value and style
- Collaborated with customer service team members to insure exceptional service and promote company brand
- Rotated merchandise and displays to feature new products and promotions
Office Assistant
Office Clerk Court House
11.2011 - 06.2012
- Managed the reception area, including greeting visitors and responding to telephone and in-person requests for information
- Enhanced office efficiency by managing schedules, developing spreadsheets, organizing files, and maintaining a clean workspace
- Received and distributed faxes and mail in a timely manner.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Supported training process for new hires by enhancing their integration into team
Education
High School Diploma -
Franklin High School
Franklin, LA05-2012
Skills
- Customer service
- Sales expertise
- Product and service knowledge
- Sales presentations
- Sales closing
- Complex Problem-solving
- Sales development
- Negotiation tactics
- Customer retention
- Client service
- Product and service sales
- Customer relationship building
Timeline
Sales Representative
Teleperformance
07.2021 - 06.2023
Assistant Store Manager
Hibbett's Sports
07.2013 - 03.2014
Office Assistant
Office Clerk Court House
11.2011 - 06.2012
High School Diploma -
Franklin High School