Niya Fulton
Summary
Professional with strong background in monitoring and maintaining secure, structured environments. Skilled in conflict resolution, crisis intervention, and ensuring compliance with established protocols. Focused on team collaboration, adapting to changing needs, and delivering consistent results. Known for reliability, effective communication, and proactive approach to problem-solving.
Overview
9
9
years of professional experience
Work History
Resident Monitor
Dismas Charities
11.2024 - Current
- Contributed to the successful reintegration of residents into society with effective coaching and guidance.
- Kept residents safe, controlled, and in proper locations.
- Treated all residents and staff with utmost respect.
- Assisted in conflict resolution among residents, promoting a positive living environment.
- Provided exceptional customer service for residents, addressing their concerns promptly and professionally.
- Ensured accurate documentation of incidents and violations, maintaining clear communication with supervisory staff.
- Conducted comprehensive intake processes for new residents, ensuring seamless transitions into the program''s structure.
- Maintained confidentiality of sensitive information as per the organization's policy.
- Implemented efficient record-keeping systems that streamlined data tracking related to resident progress reports, attendance logs, incident reports.
- Monitored visitations to ensure adherence to guidelines, maintaining a safe environment for all parties involved during interactions.
- Offered compassionate support during challenging moments by empathetically addressing emotional needs.
- Handled emergency situations calmly and efficiently, prioritizing resident safety above all else.
- Enhanced resident safety by conducting regular room inspections and monitoring daily activities.
Assistant Store Manager
Xtown Vapors
05.2023 - 01.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Assistant Daycare Teacher
Happy Feet Academy Preschool
08.2022 - 11.2022
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing educational opportunities for students.
- Aided students in developing crucial social skills through interactive playtime and structured activities.
- Participated in staff meetings and professional development workshops to remain current on best practices within early childhood education.
- Improved communication with parents by implementing regular updates on student progress and behavior.
- Supported the lead teacher in monitoring student behavior, enforcing rules and addressing issues as they arose.
- Developed strong relationships with families, fostering open communication regarding child progress and concerns.
- Contributed to the creation of developmentally appropriate curriculum materials for various age groups within the daycare setting.
- Implemented creative arts-based activities that encouraged self-expression while honing fine motor skills among students.
- Assisted in maintaining a clean and safe classroom environment, reinforcing daycare safety protocols.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Monitored classroom to verify safe and secure environment.
- Created safe and nurturing learning environment for preschoolers.
- Kept children between ages of 4 months and 2 years old safe and secure with vigilant oversight.
Cashier
Zacadoo's Grille
05.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Direct Support Professional
Rescare Homecare
01.2022 - 03.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
Call Center Customer Service Representative
CDK Global
11.2021 - 12.2021
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Restaurant Hostess
Longhorn Steakhouse
09.2021 - 11.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Military Police Officer
United States Navy
07.2016 - 09.2021
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
- Conducted thorough investigations into criminal activity on base, leading to successful apprehension and prosecution of offenders.
- Provided security support for high-profile events, ensuring the safety of all attendees including high-ranking officials and dignitaries.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Supported command staff with detailed reports and data analysis, enabling informed decision-making regarding security operations.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
- Managed traffic control operations, ensuring efficient flow of vehicles and reducing congestion on base.
- Assisted in coordinating disaster relief efforts following natural disasters or other crises, providing critical support to affected communities.
- Utilized surveillance equipment to monitor security of personnel and property.
- Led routine inspections of barracks and facilities for compliance with safety regulations, helping maintain a secure living environment for service members.
Education
High School Diploma -
Brooks County High School
Quitman05-2016
Skills
- Patience and tolerance
- Reliability and punctuality
- Safety awareness
- Housekeeping
- Assertiveness
- Security awareness
- Security monitoring
- Safety practices
- Meal preparation
- Documentation
- Gross motor skills development
- Classroom organization
- Child development
- Child safety procedures
- Infant care
- CPR training
Timeline
Resident Monitor
Dismas Charities
11.2024 - Current
Assistant Store Manager
Xtown Vapors
05.2023 - 01.2024
Assistant Daycare Teacher
Happy Feet Academy Preschool
08.2022 - 11.2022
Cashier
Zacadoo's Grille
05.2022 - 07.2022
Direct Support Professional
Rescare Homecare
01.2022 - 03.2022
Call Center Customer Service Representative
CDK Global
11.2021 - 12.2021
Restaurant Hostess
Longhorn Steakhouse
09.2021 - 11.2021
Military Police Officer
United States Navy
07.2016 - 09.2021
High School Diploma -
Brooks County High School
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