Niya Howard
West Palm Beach
Summary
Dedicated and empathetic customer service professional with 5+ years of experience supporting clients in healthcare and telecommunications. Skilled in resolving complex inquiries, managing accounts, and maintaining confidentiality in fast-paced remote environments. Proven ability to deliver high-quality service through phone, email, and chat channels using tools such as Microsoft Teams, Zoom, and eClinicalWorks (ECW).
Overview
9
9
years of professional experience
Work History
Intake Specialist
Hospitalists Telemedicine Group
04.2022 - 10.2025
- Coordinated patient intake processes, ensuring complete and accurate documentation in compliance with HIPAA.
- Delivered exceptional service via phone, fax, and email, maintaining strong patient relationships.
- Resolved patient inquiries and intake issues efficiently to enhance client satisfaction.
- Developed standardized intake procedures to streamline workflows and improve efficiency.
Billing Support Representative
Hargray Communications
09.2019 - 04.2022
- Handled customer billing inquiries via phone, email, and live chat, ensuring accurate account resolutions.
- Processed invoice payments using multiple methods (credit card, PayPal, wire, ACH).
- Collaborated with team members to improve payment tracking and reduce outstanding receivables.
- Contributed to implementation of a new billing software, enhancing customer service efficiency.
Medical Receptionist
Dermatology Associates LLC
06.2016 - 08.2018
- Managed front desk operations including patient check-ins, scheduling, and payments.
- Provided friendly, professional communication to patients and clinical staff.
- Maintained accurate patient data and insurance documentation within EMR systems.
- Ensured an organized, welcoming environment for all visitors.
Education
High School Diploma -
William T. Dwyer High School
Palm Beach Gardens, FL05.2017
Skills
- Customer Support & Retention
- Call Handling & Escalation Management
- Conflict Resolution & Problem Solving
- CRM Systems & Data Entry
- Remote Communication Tools (Teams, Zoom)
- HIPAA Compliance & Documentation Accuracy
- Billing Support & Payment Processing
- Time Management & Team Collaboration
Websites
Timeline
Intake Specialist
Hospitalists Telemedicine Group
04.2022 - 10.2025
Billing Support Representative
Hargray Communications
09.2019 - 04.2022
Medical Receptionist
Dermatology Associates LLC
06.2016 - 08.2018
High School Diploma -
William T. Dwyer High School