Niya Jones

• Handling deposits and completing paperwork to maintain orderly file.
• Taking payments for parts customers and down payments and creating sales receipts.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Passionate about learning and committed to continual improvement.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Identified issues, analyzed information and provided solutions to problems.
• Gathered, organized and input information into digital database.

Provide guest with great customer service, Answer calls and transferring calls to designated department. Data entry and filing.

• Reduced wait times for guests during check-in/out processes by implementing a more efficient system for handling paperwork, keys, and other essential items.