Niya Robinson
Fort Worth,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Business Manager
NouN Salon
10.2023 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Executed business plans to further strengthen and maximize territory sales and profits.
Accounting Assistant
Gregory Lamb LLC
08.2022 - Current
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
Customer Service Representative
First American Payment Systems
09.2022 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Team Lead Sales Associate
Rack Room Shoes Inc.
05.2021 - 12.2021
- Streamlined sales processes for increased efficiency and improved team performance.
- Optimized resource allocation by analyzing workload distribution among team members and adjusting assignments as needed to maximize productivity.
- Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
- Ensured timely completion of required administrative tasks such as expense reporting, performance evaluations, and goal-setting documentation for all team members.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High School Diploma -
Boswell High School
Saginaw, TX05-2020
Skills
- Financial management
- Customer service
- Project management
- Employee management
- Analytical thinking
- Documentation and reporting
- Business development
- Customer relationship management
- Decision-making
- Customer relations
- Issue resolution
- Sales and marketing
- Team building and leadership
- Business planning
- Operational oversight
- Operational leadership
- Business administration
Timeline
Business Manager
NouN Salon
10.2023 - Current
Customer Service Representative
First American Payment Systems
09.2022 - 08.2023
Accounting Assistant
Gregory Lamb LLC
08.2022 - Current
Team Lead Sales Associate
Rack Room Shoes Inc.
05.2021 - 12.2021
High School Diploma -
Boswell High School
Similar Profiles
Sveva DerksenSveva Derksen
PR & Communication manager at NOUNPR & Communication manager at NOUN
Marwa EidMarwa Eid
Architectural Engineer at Noun For Architecture DesignsArchitectural Engineer at Noun For Architecture Designs
MICHAEL ALEJANDRINOMICHAEL ALEJANDRINO
Cutting Specialist at Self Employed at Meis Salon & The Studio SalonCutting Specialist at Self Employed at Meis Salon & The Studio Salon