NIYA SLAYDEN
RAYTOWN,US
Summary
Manager with 5 years of retail leadership experience, specializing in team collaboration and morale improvement. Proven ability in active listening and conflict resolution, effectively addressing customer concerns. Skilled in inventory management and employee training, with strong problem-solving and communication capabilities. Committed to enhancing shopping experiences and optimizing store performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Flowers Bakery Outlet - Wonder Bread & Tastykake
07.2022 - Current
- Lead management team, boost collaboration, enhance morale; resolve conflicts, support staff growth.
- Train in customer care, conflict resolution; improve satisfaction, reduce complaints.
- Develop staff programs, increase satisfaction scores, decrease service issues.
- Streamlined inventory management processes and stock rotation protocols, minimizing waste and optimizing product freshness for retail customers
Cashier/Server
Mcalesters/Deli
10.2019 - 06.2022
- Coordinated with kitchen staff to expedite food orders, reducing wait times and enhancing overall customer dining experience
- Proactively addressed customer concerns and special dietary requirements, fostering positive relationships and repeat business
- Managed accurate cash handling and payment processing while maintaining balanced drawer counts, ensuring financial accountability and smooth transactions
Cashier/Sales Associate/Stocker
Burlington
11.2017 - 10.2019
- Assisted customers, enhancing satisfaction and maintaining a safe environment.
- Resolved customer concerns, fostering positive outcomes.
- Resolved customer concerns through active problem-solving, strengthening customer loyalty and contributing to positive store reputation
- Processed transactions efficiently while managing multiple customer requests, contributing to reduced wait times and improved store flow
Education
High School Diploma -
Delasalle Charter School
01.2022
Skills
- Effective communication
- Team leadership
- Customer service
- Complex Problem-solving
- Verbal and written communication
- Staff management
- Staff training and development
- Documentation and reporting
- Time management
Certification
- Peer Support Certification
- Missouri Peer Specialist
- Mar 2025 - Apr 2026
Accomplishments
- Perfect Attendances
- Culinary class
- High school news
Languages
English
Full Professional
Timeline
Manager
Flowers Bakery Outlet - Wonder Bread & Tastykake
07.2022 - Current
Cashier/Server
Mcalesters/Deli
10.2019 - 06.2022
Cashier/Sales Associate/Stocker
Burlington
11.2017 - 10.2019
High School Diploma -
Delasalle Charter School
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