Niya S. Powell

• Point of contact for escalated communications between landlord, tenants, and service providers by ensuring all procedures, policies, and reporting formats are understood, and implemented.

• Allocate work orders and schedule repairs from requests.

• Review data from work order reports and create and present performance and progress status reports to management.

• Review all work orders, proposals, department files, and other paperwork submitted by vendors for accuracy and compliance.

• Check rooms and furniture to identify needs for repairs or renovations.

• Fix minor malfunctions in office equipment.

• Research new services and appliances to facilitate operations.

• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.

• Impact own team and other teams whose work activities are closely related.

• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

• Assist new MS site Implementation
• Assist in the training of new and existing employees
• Collects data for the completion of the Monthly Management Report as directed by the Site Manager or Site Supervisor
• In the absence of onsite personnel, may perform any of, but limited to the following duties
• Filing and labeling of documents and other materials for storage and retrieval
• Provides Courier Services for pickup and delivery of mail and copy jobs, on campus and offsite
• Performs basic troubleshooting on all equipment used within the Ricoh Center
• Manage all aspects of the Ricoh Center in the absence of the Site Manager or Site Supervisor
• Performs Front Desk Receptionist duties

• Maintain the department in orderly and clean manner
• Change prices as required when such need arises
• Place order for any item that is presently out of stock in the event such items is not automatically ordered by the system
• Assist in training new employees when called upon to help out
• Ensure the correctness of all the shelf caps
• Provide required help for customers in locating particular items
• Make regular report to management regarding department operation and challenges
• Carry out periodic inventory of items in stock and those out of stock

• Performs analyses of health records to provide accurate billing and coding of medical procedures
• Perform administrative duties (e.g., filing, typing)
• Recreation Assistant

• Sorted and Distributed mail
• Disseminated information regarding postal procedures and regulations
• Handled packages such as FEDEX, WEX, USPS, UPS, etc.
• High Volume Telecommunication service

• Obtained and evaluated all relevant information to handle inquires and complaints
• Served as liaison between the customer and various departments
• Informed prospective customers of the numerous long-distance options
• Knowledge of all long-distance plans and costs
• Answered questions and concerns promptly
• High Volume telecommunication services