Niya Walker
Aiken,SC
Summary
Highly adaptable and disciplined Army veteran with a diverse professional background spanning information technology, petroleum supply, sales, custom brokerage, and customer service. Demonstrates exceptional problem-solving skills and a track record of delivering results in challenging circumstances. Adept at building strong relationships and collaborating effectively with diverse teams. Committed to continuous learning and professional development. Seeking to leverage learned skills and experience in a civilian role that values teamwork, efficiency, and innovative thinking.
Overview
6
6
years of professional experience
Work History
Residential Advocate
Cumbee Center
03.2024 - Current
- Provide crisis intervention, offering emotional support to clients experiencing domestic violence and/or sexual assault in a compassionate nonjudgmental manner.
- Conduct intake assessments and safety planning with clients experiencing sexual assault or domestic violence.
- Maintain documentation of resident interactions, progress and services provided in accordance with confidentiality policies and legal requirements.
- Participate in staff meetings, trainings and workshops related to trauma-informed care and advocacy best practices to enhance knowledge.
- Perform other duties such as cooking breakfast meals, cleaning the shelter, organizing all donations and any other assigned tasks to support the mission and goals of the agency.
Customs Broker
UPS
11.2021 - 04.2023
- Prepared an average of 15 files/documents daily for processing of shipments with careful attention to detail and accuracy.
- Prepared and processed import and export documentation according to country of origin, customs regulations, laws and procedures.
- Requested and compiled necessary customs invoices for accurate billing of imports.
- Remained focused for lengthy periods to perform work quickly,accurately, and efficiently.
- Reviewed, corrected or deleted data, verified customer and account information for daily reports.
Sales Associate
Belk
08.2021 - 01.2022
- Completed housekeeping duties to keep the store clean and to meet merchandise processing standards.
- Engaged customers in friendly, professional dialogue while helping find specific products,answering questions, and offering product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success and achieve establishing goals.
- Completed on average 30 online orders daily, reviewed packing slips and proper documentation to pick orders correctly for shipment.
BDC Representative
Jim Hudson Chevrolet
01.2021 - 05.2021
- Received, processed, and distributed information from both inbound and outbound calls into company system.
- Greeted customers in a professional manner and assisted with part inquiries,potential issues, and warranty information.
- Scheduled over 25 appointments daily and conducted follow-ups for over 40 customer files daily in company system.
- Reached out to potential customers through various channels such as phone calls, emails, and online inquiries to schedule appointments for test drives or service needs.
- Possessed excellent communication with customers to ensure satisfaction with service and to maintain positive relationships.
ClickList Clerk
Kroger
08.2020 - 01.2021
- Organized top-quality items for storage in bins, assigned shelves, and assigned floor area to fulfill over 25 daily customer orders.
- Maintained a pleasant tone and demeanor when answering customer inquiries regarding order status, product availability, or concerns.
- Stocked shelves and ensured proper organization of products to optimize customer accessibility and improve store aesthetics.
- Complied with health and safety regulations, and maintained a clean and safe work area.
- Collaborated effectively with colleagues by volunteering and providing support during periods of increased workload, showcasing strong teamwork skills.
Petroleum Supply Specialist (92F)
United States Army
05.2019 - 03.2020
- Managed petroleum logistics operations, ensuring the timely and efficient delivery of fuel and lubricants to support military operations.
- Conducted inspections and quality control checks to verify the integrity and suitability of petroleum products, ensuring compliance with established standards.
- Operated and maintained specialized petroleum equipment, including fuel pumps, hoses, meters and filtration systems, to facilitate safe and accurate dispensing of fuel.
- Upheld strict compliance with environmental regulations and safety guidelines during petroleum operations, minimizing the tasks of spills, leaks, and other hazards.
- Performed essential office tasks to ensure smooth daily operations, including efficient file management, accurate data entry, and timely document copying, contributing to optimal workflow and productivity levels.
Information Technology Specialist (25B)
United States Army
09.2018 - 02.2019
- Assisted in the setup and configuration of network infrastructure, including routers, switches and firewalls, to ensure reliable network connectivity.
- Provided technical support and troubleshooting assistance to military personnel, ensuring the operational readiness of computer systems, networks, and associated equipment.
- Installed, configured, and maintained hardware, software, and peripheral devices, following standard operating procedures and security guidelines.
- Managed user accounts and permissions, granting access and implementing security protocols to protect sensitive information and maintain date integrity.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
Education
High School Diploma -
Aiken High School
Aiken, SCSkills
- Adaptability
- Communication
- Collaboration
- Emotional Intelligence
- Data gathering
- Microsoft Office Excel
Timeline
Residential Advocate
Cumbee Center
03.2024 - Current
Customs Broker
UPS
11.2021 - 04.2023
Sales Associate
Belk
08.2021 - 01.2022
BDC Representative
Jim Hudson Chevrolet
01.2021 - 05.2021
ClickList Clerk
Kroger
08.2020 - 01.2021
Petroleum Supply Specialist (92F)
United States Army
05.2019 - 03.2020
Information Technology Specialist (25B)
United States Army
09.2018 - 02.2019
High School Diploma -
Aiken High School
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