Niya Williams
Kennesaw,GA
Summary
Dynamic supervisor skilled in customer relationship management. I foster a collaborative environment that drives continuous improvement and operational excellence. Committed to offering strong foundation in leadership and team coordination, contributes to approach to problem-solving, and develop communication and organizational skills in my role. Creative and motivated leader at utilizing strengths and strategies to accomplish complex projects. Skilled in teaching new concepts and practiced strategies.
Overview
3
3
years of professional experience
Work History
Supervisor
Krispy Kreme
Roswell, GA
09.2023 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained team members on equipment usage and customer service best practices.
- Implemented process improvements to enhance production efficiency and reduce waste.
- Monitored inventory levels, coordinating restocking efforts to meet demand.
- Conducted performance evaluations, providing constructive feedback to staff members.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front Desk Receptionist
Wash Works Car Wash
Kennesaw, GA
05.2023 - 09.2023
- Greeted and assisted customers, enhancing overall service experience.
- Coordinated with car wash team to ensure timely service delivery and customer satisfaction.
- Maintained cleanliness and organization of reception area, creating welcoming environment for guests.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
Education
No Degree - Computer And Information Sciences
Harvard University
Cambridge, Massachusetts, MAHigh School Diploma -
North Cobb High School
Kennesaw, GA05.2023
Skills
Training and mentoring
Goal oriented
Strategic planning
Analytical thinking
Team building
Processes and procedures
Project planning
Data analytics
Computer skills
Continuous improvement
Problem-solving abilities
Team leadership
Work Planning and Prioritization
Scheduling and coordinating
Customer relationship management
Good judgment
Timeline
Supervisor
Krispy Kreme
09.2023 - Current
Front Desk Receptionist
Wash Works Car Wash
05.2023 - 09.2023
No Degree - Computer And Information Sciences
Harvard University
High School Diploma -
North Cobb High School