Niyaa Hendrix
Bulverde,TX
Summary
Driven and adaptable professional with a proven track record at Walmart, enhancing customer satisfaction and streamlining store operations. Excelled in customer engagement and inventory management, demonstrating strong communication and organizational skills. Achieved significant improvements in customer return visits and sales floor efficiency through dedication and a goal-driven mindset. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Store Team Member
Walmart
09.2023 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
Server
La Hacienda
03.2020 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Associate of Science - Nursing
Northwest Vista College
San Antonio, TX05.2025
High School Diploma -
Johnson High School
San Antonio, TX06.2022
Skills
- Cleanliness and hygiene
- Workplace Safety
- Store maintenance
- Reliability and punctuality
- Goal-oriented mindset
- Customer Engagement
- Customer Service
- Reliable and Responsible
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Team Cooperation
- Adaptable and Flexible
- Honest and Dependable
- Team Leadership
- Customer Assistance
- Creative Thinking
- Relationship Building
- Organization
- Inventory and Stocking
- Basic Mathematics
- Product Knowledge
- Decision-Making
- Flexible Hours
- Goal-Driven
Timeline
Store Team Member
Walmart
09.2023 - Current
Server
La Hacienda
03.2020 - 08.2022
Associate of Science - Nursing
Northwest Vista College
High School Diploma -
Johnson High School
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