NIYA E. GARNER
ATLANTA,GA
Summary
- Over 5 years customer service experience
- Strong analytical, technical and solution-based capabilities
- Ability to organize and work well under extreme pressure and deadlines
- Strong ability to effectively multitask in a fast-paced environment
Overview
8
8
years of professional experience
Work History
Customer Service and Claims Representative
Elevance Health
10.2022 - Current
- Maintained confidentiality of patient finances, records, and health statuses.
- Followed up with customers on unresolved issues.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Processed and recorded new policies and claims.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Support and Recruiter
Eagle Consolidated, Incorporated
05.2022 - 10.2022
- Maintain customer accounts and record account information
- Oversee customer financial accounts and process customer adjustments
- Make product recommendations or services to customers based on their needs and preferences
- Sourcing and attracting candidates by using outbound calling, databases, social media etc
- Conducting pre-screenings and filtering candidates for open positions
- Relationship building
- Strong verbal and written communication skills
- Networking
Customer Service & Support
The University of Alabama
01.2021 - 05.2022
- Assist with accurate testing information
- Will act as a liaison, provide product/services information and resolve any emerging problems that affects customer accounts
- Genuinely show excitement to help customers including showing patience, empathy, and passion
- Answer incoming calls from customers
- Resolve support ticket cases via telephone, email, and CRM case management system
Customer Service and Recruitment
The University of Alabama Department of Athletics
01.2018 - 01.2021
- Support Athletic Department with customer service issues via telephone
- Support Athletic Department's goals through automated outbound call system to both families and program supporters
- Answer incoming calls from both potential students and supporters
- Answer family and supporter questions
Dance Instructor
Dare Dream Dance
01.2017 - 01.2018
- Provide dance (Ballet, Tap, Jazz) instruction to young students
Education
Bachelor's Degree - Dance and Sports Science
The University of Alabama
Tuscaloosa, AL05-2022
High School Diploma -
New Manchester High School
Atlanta, GA05-2018
Skills
- Microsoft Office
- Insurance Claims Review
- Claims Investigation
- Time Management
- Multitasking
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Computer Proficiency
Volunteer organizations
GA Foodbank and HEART Association, Atlanta, GA
Awards and Activities
- Freshman Dancer of the Year
- National Dancer of the Year Runner-Up
- Georgia Honors Program - Dance
- National Scholarships for Dance
- Joffrey Ballet Summer Intensive
- National Honor Society
- National Dance Honor Society
- National Spanish Honor Society
- Beta Club
- Student Ambassador
- National High School Scholars
- Fine Arts Magnet Program for Dance
- Alpha Kappa Alpha Sorority Inc.
- National Council of Negro Women
- Women of Excellence
- Black Student Union
- Student Recruitment
- National Society for Collegiate Scholars
- Phi Sigma Theta National Honor Society
- Alabama Student Animal Organization
- Black Student and Faculty Association
Timeline
Customer Service and Claims Representative
Elevance Health
10.2022 - Current
Customer Support and Recruiter
Eagle Consolidated, Incorporated
05.2022 - 10.2022
Customer Service & Support
The University of Alabama
01.2021 - 05.2022
Customer Service and Recruitment
The University of Alabama Department of Athletics
01.2018 - 01.2021
Dance Instructor
Dare Dream Dance
01.2017 - 01.2018
Bachelor's Degree - Dance and Sports Science
The University of Alabama
High School Diploma -
New Manchester High School
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