Niyah Alex-Robinson

• I started as a front desk associate and was promoted to assistant manager within two months of working.
• I'm responsible for managing the spa, including any guest, staff, or scheduling issues.
• On a daily basis, I handle the scheduling of the appointments, answer the phones, and address any questions the guests might have.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Established processes for monitoring customer satisfaction levels.
• Maintaining a clean and positive environment for staff and guests.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Organized training sessions for new hires to familiarize them with the workplace environment.

• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Greeted customers, answered questions and recommended specials to increase profits.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Implemented feedback from customers to improve service quality and menu offerings.
• Assisted in training new servers.
• Accurately recorded orders on cash register and point-of-sale system.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.

• Scheduling and confirming appointments
• Handled payment processing and provided customers with receipts and proper bills and change.
• Updated customer information in databases regularly to ensure accuracy of records.
• Ordering any inventory needed for the office, as well as for any procedures
• Provided administrative support including photocopying, faxing, and filing.
• Processed patient referrals by verifying insurance coverage and obtaining authorization from insurance companies.
• Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
• Utilized automated washers to sterilize instruments and prevent cross-infection between patients.

My responsibilities at this position included

• Greeting customers warmly, and making them feel welcome.
• Memorize, order inventory, and sell products.
• Prepared the daily shift, closed reports, and balanced the cash register to accurately reflect transactions.
• Responded to customer inquiries via phone, email, and in person.
• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Provide excellent service and attention to customers when face-to-face, or through phone conversations.