Niyah Bugti
Glendale Heights
Overview
10
10
years of professional experience
Work History
Grader, Reviewer & Finance Peer Tutor
Gies College of Business - University of Illinois Urbana-Champaign
Remote
03.2025 - Current
- Provide academic support to graduate students in leadership, teams, operations management, finance, managerial accounting, and marketing courses.
- Answer student questions, grade assignments, facilitate discussion forums, and assist instructors with course delivery.
- Review student submissions for graduate business courses while ensuring compliance with university academic integrity policies and grading guidelines.
- Conduct one-on-one and group tutoring sessions, simplifying complex finance concepts and guiding students through problem-solving.
- Evaluate course materials to identify common learning challenges and align tutoring sessions with faculty expectations and course objectives.
- Foster a supportive virtual learning environment by managing online tutoring queues, communicating effectively with students and faculty, and promoting student success.
Operations Manager
CVS Pharmacy
Glen Ellyn, Illinois
11.2024 - 08.2025
- Work with team members to plan and execute store operations, drive performance, and provide excellent customer service.
- Recognized as a top performer in enrolling customers in ExtraCare and ExtraCare Plus programs, consistently exceeding monthly sales targets.
- Led daily operations, including opening and closing procedures, scheduling, and achieving store performance goals.
- Supervised and coached employees to improve customer service, efficiency, and overall store performance.
- Optimized inventory operations by monitoring deliveries, reducing stock losses from expired or damaged products, and ensuring accurate restocking.
- Processed financial transactions (money orders, MoneyGram) and oversaw specialized services, such as printing, passport photos, and online order pickups.
Department Supervisor
TJ Maxx & HomeGoods
Bloomingdale, Illinois
04.2023 - 10.2023
- Directed and coordinated staff activities to ensure smooth daily operations and excellent customer service.
- Doubled daily credit card sign-ups from 10 to 20 through targeted engagement strategies, consistently recognized as a top performer.
- Managed customer transactions, returns, and online order pickups while resolving complaints to maintain loyalty.
- Maintained accurate cash and inventory logs, approved markdowns, and ensured compliance with store procedures.
- Trained and coached new employees, supported cashiers with technical troubleshooting, and monitored sales staff performance.
- Collaborated with the sales team to understand customer needs and drive sales through effective communication.
Assistant Manager
Family Dollar
Glendale Heights, Illinois
09.2021 - 04.2023
- Delivered professional service and resolved issues promptly.
- Handled payments, reconciliations, and daily deposits with accuracy.
- Managed opening and closing procedures while ensuring compliance.
- Trained staff and maintained an organized, efficient workspace.
- Ensured accurate presentation of materials and arranged resources for staff needs.
- Supported operations through inventory control and supply ordering.
- Assisted with inventory, scheduling, and loss prevention.
Claims Specialist
Social Security Administration
Chicago, Illinois
08.2020 - 08.2021
- Interviewed beneficiaries to obtain, clarify, and verify information.
- Performed mathematical calculations to compute and process pensions and government benefits accurately.
- Received unresolved cases from Social Security benefit authorizers and field offices.
- Approved and denied benefits and communicated with beneficiaries regarding their rights.
- Explained beneficiaries in a professional manner why their benefits were denied or terminated and answered their questions.
- Used Social Security Administration’s programs to adjudicate and authorize entitlement or disallowance actions.
Veterans Service Representative
Department of Veterans Affairs
Muskogee, Oklahoma
11.2019 - 08.2020
- Explained complex federal benefit programs and entitlement criteria to veterans and their families.
- Managed client portfolios and guided customers through complex processes, ensuring compliance and long-term engagement.
- Reviewed and analyzed claims materials, identified key issues, and gathered supporting evidence to resolve cases efficiently.
- Used Veterans Benefits Administration (VBA) systems to manage records, track claim progress, and document customer interactions.
- Utilized VA case management systems to organize case data, monitor service timelines, and enhance response quality while ensuring compliance with federal regulations and agency policies.
Customer Service Representative
Social Security Administration
Plantation, Florida
02.2019 - 11.2019
- Used Social Security Administration’s database system to verify beneficiaries.
- After verifying beneficiaries, made changes to their direct deposit information and mailing address, etc.
- Interviewed applicants for benefits and answered their questions.
- Determined a claimant’s initial eligibility for benefits and analyzed any evidence that helped in making determinations.
- Verified data used to analyze claims and mailed or faxed forms to beneficiaries.
Employer Relations Assistant (work-study job)
North Carolina State University
Raleigh, NC
08.2016 - 12.2018
- Supported students with job/internship searches, resume reviews, and career guidance.
- Coordinated employer outreach, recruitment, and student appointments.
Education
M.Sc. - Management
University of Illinois Urbana-Champaign – Gies College of Business
Champaign, IL08.2025
B.A. - Political Science
North Carolina State University
Raleigh, NC12.2018
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint), Power BI, Python, SQL, R, SAP, CRM Systems, Data Analysis, Reporting & Dashboard Development
Affiliations
- Organized and attended cultural Hispanic events.
- Encouraged students to join the club.
- Communicated with members in Spanish and attended Student Government Association’s meetings representing our club.
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Hindi-Urdu
Native or Bilingual
Balochi
Native or Bilingual
Brahui
Native or Bilingual
Spanish
Professional Working
Danish
Full Professional
Norwegian
Full Professional
Chinese (Mandarin)
Limited Working
Timeline
Grader, Reviewer & Finance Peer Tutor
Gies College of Business - University of Illinois Urbana-Champaign
03.2025 - Current
Operations Manager
CVS Pharmacy
11.2024 - 08.2025
Department Supervisor
TJ Maxx & HomeGoods
04.2023 - 10.2023
Assistant Manager
Family Dollar
09.2021 - 04.2023
Claims Specialist
Social Security Administration
08.2020 - 08.2021
Veterans Service Representative
Department of Veterans Affairs
11.2019 - 08.2020
Customer Service Representative
Social Security Administration
02.2019 - 11.2019
Employer Relations Assistant (work-study job)
North Carolina State University
08.2016 - 12.2018
B.A. - Political Science
North Carolina State University
M.Sc. - Management
University of Illinois Urbana-Champaign – Gies College of Business