Niyah Cross
Warren,MI
Summary
Passionate about promoting lasting customer/ patient satisfaction by delivering quality service and unparalleled support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
4
4
years of professional experience
Work History
CNA
Maxim Healthcare
04.2022 - 07.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
- Supported needs of 13+ residents under long-term care
Certified Nursing Assistant In Training
HealthCare Solutions
04.2022 - 04.2022
Med Tech/Caregiver
Royal Oak House
06.2021 - 10.2021
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Guest Service Team Leader
European Wax Center
08.2020 - 08.2021
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Resolved high-volume of complex customer problems by offering technical information, describing wax services and packages explaining service plans.
- Strategically scheduled staff for peak business hours for adequate coverage.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival and offered assistance.
- Assigned daily job tasks and workloads to 8 to 10 team members
Med Tech/Caregiver
American House
04.2021 - 07.2021
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Administered medications and performed basic and advanced patient assessments.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Sales Associate/Cashier
JCPenney
07.2019 - 08.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Issued receipts and processed refunds, credits, or exchanges.
- Informed customers of current store promotions to encourage additional sales purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Stock Associate
Abercrombie & Fitch
03.2019 - 08.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Processed and packaged stock items for customer purchases.
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Assisted with backup as needed to cash out customers in a timely manner.
Style/Cashier
Target
10.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Set up new sales displays each week with fresh merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintain and use fitting room to help guest style/ and complete their desired look.
Education
High School Diploma -
Warren Mott High School
Warren, MI06.2020
Skills
- Trustworthy Companion
- Calm Under Stress
- Customer Service
- Active Listening
- Typing Proficiency
- Senior Leadership Support
Timeline
CNA
Maxim Healthcare
04.2022 - 07.2022
Certified Nursing Assistant In Training
HealthCare Solutions
04.2022 - 04.2022
Med Tech/Caregiver
Royal Oak House
06.2021 - 10.2021
Med Tech/Caregiver
American House
04.2021 - 07.2021
Guest Service Team Leader
European Wax Center
08.2020 - 08.2021
Sales Associate/Cashier
JCPenney
07.2019 - 08.2020
Stock Associate
Abercrombie & Fitch
03.2019 - 08.2020
Style/Cashier
Target
10.2018 - 05.2019
High School Diploma -
Warren Mott High School
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