Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Ni’yah Pettus

Delray Beach

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
04.2024 - 12.2024
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Ground beans for espresso shots according to individual customer specifications.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Memorized official and off-menu coffee and tea preparations.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Prepared and served hot or cold beverages.

Home Health Aide

NovaCare Aides
10.2023 - 03.2024
  • Assisted disabled clients to support independence and well-being.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided mobility assistance such as walking and regular exercising.

Team Member

Chick-fil-A
03.2022 - 09.2022
  • Upheld high standards of productivity and quality in operations.
  • Created detailed reports outlining project progress and results achieved.
  • Rotated through series of different stations based on team needs.
  • Collaborated with team members to maximize productivity and efficiency.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Determined consumer needs to provide products and services appealing to larger market.

Education

High School Diploma -

Atlantic Community High-school
04-2023

Some College (No Degree) - Nursing

Galen College of Nursing
Louisville, KY

Skills

  • Problem solving
  • Team collaboration
  • Beverage customization
  • Inventory management
  • Health compliance
  • Time management
  • Effective communication
  • Attention to detail
  • Positive customer interactions

Education and Training

true

Timeline

Barista

Starbucks
04.2024 - 12.2024

Home Health Aide

NovaCare Aides
10.2023 - 03.2024

Team Member

Chick-fil-A
03.2022 - 09.2022

Some College (No Degree) - Nursing

Galen College of Nursing

High School Diploma -

Atlantic Community High-school

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