Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Niyah Reed

Jarrell

Summary

Detail-orientated HR coordinator with strong expertise in data accuracy, HRIS management and employee lifecycle support. Proven ability to maintain precise and compliant employee records and ensure integrity across HR data systems. Currently pursuing aPHR certification to deepen HR knowledge and contribute more strategically to organizational success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Human Resources Coordinator

EmpowerMe Wellness
07.2023 - Current
  • Lead end-to-end onboarding process for new hires, including document collection, system set up, conducting background checks, orientation and I9's through E-verify while maintaining confidentiality.
  • Maintain 100% accuracy in HRIS data entry such as employee records and ensuring compliance with internal and legal standards.
  • Conduct exit interviews to gather employee feedback, analyze trends and present findings to HR leadership for retention strategies.
  • Generate monthly reports tracking therapist license expirations.
  • Support data migration and clean-up projects during HRIS implementation.
  • Work closely with stakeholders to ensure compliance and work together on new onboarding processes.
  • Explained employee compensation and benefits.

Consumer Service Representative

Realtor.com
01.2021 - 07.2023
  • Daily personal goal was to exceed minimum performance standards by dialing 25+ numbers hourly, 25+ transfers daily and 35+ minutes on the phone hourly.
  • Monthly personal goal was to close out 5 homes per month, I was able to exceed the goal by 4 closes every pay period resulting in 8 closes per month
  • Make successful connections with over 250 consumers and real estate professionals to move business forward and break records daily.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals by receiving 8 or more 5 star reviews each pay period.
  • Cross-trained and provided backup support for leadership when new hires would start on the team
  • Developed and updated databases to handle customer data.

Brand Specialist

Vista Solutions Group
06.2019 - 12.2019
  • Worked closely with City/Town/Village Clerks, Tax Assessors, Election Administrators, Mayors, and Secretary of State , providing document management solutions
  • Worked closely with IT to ensure effectiveness on software
  • Prepared 3 departmental contracts and quotes for city council approval weekly
  • Set my own weekly goals to exceed 3 demos a week to 5 demos a week to help team meet sales goals for the month
  • Kept project manager informed of milestone updates
  • Updated reports weekly on Excel
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.

Front Desk Supervisor

La Quinta
01.2019 - 06.2019
  • Generated reports detailing daily actions, including guest numbers, accounting expenses, income and room service usage
  • Interviewed candidates for all roles in hotel
  • Managed front desk operations and team members for busy hotel establishment averaging 40-80 guests per night
  • Handle all guest complaints in a timely professional matter
  • Handles accounts receivable duties
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue
  • Effectively made sure each department in the hotel was ran smoothly
  • Created employee schedule with keen attention to detail

Front Desk Receptionist

La Quinta
10.2018 - 01.2019
  • Delivered exceptional services and support to team members and guests
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
  • Worked with front desk supervisor and general manager to meet all incoming guest needs
  • Used Synxis software
  • Signed for packages and recorded all deliveries
  • Transmitted information or documents to customers, using computer, mail or fax

Education

High School Diploma -

Parkridge Private School
Long Beach, CA
2018

Skills

  • Customer service skills
  • Microsoft
  • Excel
  • HRIS data management
  • HR reporting and data audits
  • Documentation and compliance
  • Superior communication skills
  • Dependable and reliable
  • Very adaptable to change
  • Organization skills
  • High-energy attitude
  • Effective team player
  • Issue handling
  • Multitasking
  • Account management

Certification

  • Public Notary License
  • Professional Development: Associate Professional in Human Resourses

(aPHR)-In progress Coursera/HRCI Prep Program

Completed courses:

  • Talent acquisition
  • Learning & Development

Timeline

Human Resources Coordinator

EmpowerMe Wellness
07.2023 - Current

Consumer Service Representative

Realtor.com
01.2021 - 07.2023

Brand Specialist

Vista Solutions Group
06.2019 - 12.2019

Front Desk Supervisor

La Quinta
01.2019 - 06.2019

Front Desk Receptionist

La Quinta
10.2018 - 01.2019

High School Diploma -

Parkridge Private School

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