Niyah Rodriguez
Philadelphia
Summary
Client service professional with proven track record in enhancing client satisfaction and fostering strong relationships. Skilled in resolving issues, managing multiple priorities, and adapting to changing requirements. Known for collaborative teamwork, effective communication, and delivering impactful results. Reliable and adaptable with talent for understanding client needs and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Client Service Specialist
INSTAMED, A J.P. MORGAN & CHASE COMPANY
07.2024 - Current
- Provide excellent customer service by listening attentively to callers and addressing their concerns in a professional and courteous manner.
- Receive and address inbound calls from patients, providers, and insurance companies.
- Provide accurate and timely information regarding payment status, due dates, and payment options.
- Resolve payment inquiries, disputes, and adjustments efficiently.
- Document all interactions accurately in the call center system.
- Build and maintain positive relationships with patients, providers, and insurance companies.
- Escalate complex issues to supervisors or higher-level representatives as needed.
- Accurately enter payment information and customer interactions into the call center system.
- Maintain data integrity and confidentiality.
Student Building Manager
La Salle University- Union Building Services
05.2022 - 06.2024
- Managed day-to-day requests and facilities issues
- Developed strong relationships with various departments, fostering collaboration on events and facilities projects.
- Supported the onboarding process for new student employees, providing comprehensive training and resources to ensure success in their roles.
- Streamlined building operations by implementing efficient scheduling and task delegation for student employees.
- Regularly updated building signage and informational materials, ensuring accurate and accessible information for all users of the facility.
- Assisted in the development of emergency response plans, preparing staff and students for potential crisis scenarios.
Resident Assistant
RESIDENT LIFE, LA SALLE UNIVERSITY
12.2021 - 05.2024
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded and assisted with diverse needs of residents on wing.
- Devised various activities for social, educational and recreational resident programs.
- Maintained student safety by enforcing compliance with campus rules.
- Responsible for on-call duty rotation of residential assistant staff
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
Treat Team Leader
RITA'S OF WILLINGBORO
06.2017 - 08.2023
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Opened facility daily and prepared areas for service. Handled customer service issues and rectified employee problems.
- Analyzed, monitored and maintained inventory.
- Supervised numerous employees during busy opening and closing shift, checking orders for accuracy and completion.
- Trained, managed and motivated employees to promote professional skill development.
Office Clerk
TWIN OAKS MOVING COMPANY LLC
05.2020 - 08.2020
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
Education
Bachelor of Science - Communications Sciences and Disorders, Psychological
La Salle University
Philadelphia, PA05.2024
Skills
- Training
- Client support
- Team Supervision & Safety
- Experience in leadership
- Time management
- Multitasking
Timeline
Client Service Specialist
INSTAMED, A J.P. MORGAN & CHASE COMPANY
07.2024 - Current
Student Building Manager
La Salle University- Union Building Services
05.2022 - 06.2024
Resident Assistant
RESIDENT LIFE, LA SALLE UNIVERSITY
12.2021 - 05.2024
Office Clerk
TWIN OAKS MOVING COMPANY LLC
05.2020 - 08.2020
Treat Team Leader
RITA'S OF WILLINGBORO
06.2017 - 08.2023
Bachelor of Science - Communications Sciences and Disorders, Psychological
La Salle University
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