Summary
Overview
Work History
Education
Skills
Timeline
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Niyah Thomas

Baltimore ,MD

Summary

Dedicated team player who is highly adaptable to various work environments. Efficient in complaint resolution, quality customer service, and the ability to effectively communicate and consistently adhere to established company policies and procedures.

Overview

3
3
years of professional experience

Work History

Express Lane Order Selector/ Cashier

Harris Teeter
Ellicott City, MD
10.2020 - 04.2021
  • Successfully processed online orders with hourly deadlines while addressing customer needs for possible substitutions and changes.
  • Provided clean and sanitary shopping by analyzing products to ensure freshness with each item.
  • Packaged orders quickly and efficiently and delivered into customer vehicles through curbside pickup.
  • Answered customer questions and concerns regarding store policies and procedures.
  • Restocked and organized merchandise.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Cashier

Michaels Craft Store
Baltimore , Maryland
08.2020 - 04.2021
  • Answered customer questions and concerns regarding store policies and procedures.
  • Promoted customer loyalty by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise, organized shelves, racks and bins to ensure ease of customer shopping.

Consolidator/ Inbound Stower

Amazon
Baltimore, Maryland
04.2021 - Current
  • Determining and resolving issues with hundreds of products through troubleshooting.
  • Quickly and properly wrap and box over 2500 customer orders daily, maintaining uniformity to meet fulfillment targets.
  • Follow the designed organizational system for over hundreds of products, streamlining packing procedures and increasing overall production rates.
  • Maintain clean and organized workspaces to uphold safety standards.
  • Sort over hundreds of products daily onto shelves according to type, weight and size.
  • Unload various pallets onto station racks to place onto shelves for customer orders.

Certified Trainer

Chipotle
Ellicott City, MD
07.2019 - 05.2020
  • Mastered and performed multiple positions (i.e. cashiering, preparing food on two separate grills, food preperation, service line, and completing digital orders) affording me the opportunity to train new hires.
  • Trained employees and established policies and procedures to promote effective team perfomance and work during peak hours.

Education

High School Diploma -

Western School of Technology
Catonsville, MD
06.2020

Skills

    Complaint Resolution

    Computer Proficiency

    Leadership Experience

    People skills

    Teamwork skills

    Problem Solving abilities

    Creativity

    Analytical Thinking

    Written and Verbal Communication

Timeline

Consolidator/ Inbound Stower

Amazon
04.2021 - Current

Express Lane Order Selector/ Cashier

Harris Teeter
10.2020 - 04.2021

Cashier

Michaels Craft Store
08.2020 - 04.2021

Certified Trainer

Chipotle
07.2019 - 05.2020

High School Diploma -

Western School of Technology

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Niyah Thomas