Python
NIYA MARTINEZ
San Diego,CA
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
9
9
years of professional experience
Work History
Supervisor of Operations
Mission Yogurt
06.2023 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Investigated and resolved accounting, service and delivery concerns.
Server Manager
Nothing Bundt Cakes
01.2022 - 04.2023
- Hired, interviewed, and developed new employees for various positions throughout the store
- Followed brand standards and implemented new ideas and styles to improve efficiency as well as customer and employee satisfaction
- Marketed and drove sales up by 19% from the previous year through developing strong connections with the community and goals for employees
- Provided training, incentives, mentoring, and feedback to 20+ employees to meet and exceed goals
- Managed staff schedules and maintained adequate coverage for all shifts.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Monitored server performance and provided feedback to enhance server delivery.
Server Shift Leader
Spectrum
01.2021 - 01.2022
- Oversaw and assisted with customer service staff activities in a call center environment
- Assisted customers with issues in regards to internet, cable, home phone, and billing
- Exemplified proper understanding of Spectrum products to grow sales and resolve problems with equipment
- Guided staff members on calls to find the proper resolution as well as handled all escalated calls from customers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server Supervisor
Hana Sushi
01.2018 - 03.2020
- Developed a new employee manual to assist with all upcoming staff at multiple Hana Sushi locations
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Led team of servers to consistently meet customer service and sales targets.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Set and oversaw weekly and special event menu plans.
Server Assistant Manager
Hot Dog On A Stick
01.2016 - 06.2018
- Handle inventory, stock, and sales of the store
- Attend company meetings and opportunities for the store, such as news stories and promotions
- Manage hours, schedules, staff sick days, and training hours
- Improve employee morale and efficiency during the holidays.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Education
Associate of Science - Business Administration And Management
San Diego City College
San Diego, CA06-2026
Skills
- Managing Employee Relations
- Guest Relations Management
- Cash Handling
- Customer Service and Rapport
- Verbal and written communication
- Regulatory compliance
- Train Employees
- Food Safety Oversight
- High-Energy and Stamina
- Judgment and Decision-Making
- Recruitment and hiring
- Business development
Software
Excel
Computer Skills
Timeline
Supervisor of Operations
Mission Yogurt
06.2023 - Current
Server Manager
Nothing Bundt Cakes
01.2022 - 04.2023
Server Shift Leader
Spectrum
01.2021 - 01.2022
Server Supervisor
Hana Sushi
01.2018 - 03.2020
Server Assistant Manager
Hot Dog On A Stick
01.2016 - 06.2018
Associate of Science - Business Administration And Management
San Diego City College
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