NIYANNI BUNCH
Raleigh,NC
Summary
Committed Personal Care Assistant well-versed in assisting and supervising clients in daily activities, including meal preparation and basic housekeeping. Compassionate and patient with strong background in client care. Ready to undertake challenging cases and provide superlative health outcomes.
Overview
7
7
years of professional experience
Work History
Personal Care Assistant
Visiting Angels Home Care
Raleigh, NC
03.2022 - Current
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Conducted home visits to assess client's needs and provide appropriate interventions.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
Front Desk Receptionist
Hyundai
12.2017 - 03.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees. Drafted professional business documents, spreadsheets and correspondence.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Answered and directed incoming calls using multi-line telephone system.
Customer Service Specialist
Conduent
08.2018 - 01.2020
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current. Set up and activated customer accounts.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Explained benefits, features and recommendations to maximize client retention.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Needham Broughton High School
Raleigh, NCSkills
- Customer assistance and interaction
- Data entry
- Inbound/Outbound calling
- First aid and CPR
- Patient management
- Housekeeping tasks
- Vital signs monitoring
- Problem-solving
- Critical thinking
- Infection control practices
Timeline
Personal Care Assistant
Visiting Angels Home Care
03.2022 - Current
Customer Service Specialist
Conduent
08.2018 - 01.2020
Front Desk Receptionist
Hyundai
12.2017 - 03.2022
High School Diploma -
Needham Broughton High School