Niya Shanel Ricks
New York,NY
Summary
Knowledgeable Guest Service Agent experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
7
7
years of professional experience
Work History
Guest Service Agent
The Empire Hotel
07.2023 - Current
- Check-in and check-out using Opera by Oracle.
- Handled front desk operations for a 420 room hotel.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
Delivery Driver
Roadie
03.2023 - 02.2024
- Handled merchandise in accordance with product handling standards.
- Navigated routes with relevant map programs and GPS systems.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Transported and safely delivered items to prevent damage or loss.
Groundskeeper
NYCHA
07.2020 - 03.2022
- Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
- Operated landscaping equipment to maintain grounds and remove trees.
- Checked machinery and performed routine maintenance to prevent malfunction
- Knowledge of equipment, tools, and procedures of grounds construction and care
Assistant Manager
The Picnic Basket
10.2017 - 09.2021
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Delegated daily tasks to team members to optimize group productivity.
Education
High School Diploma -
Harry S Truman High School
Bronx, NY06.2013
Skills
- Product and Service Knowledge
- Verbal and Written Communication
- Team Leadership
- Goal Setting
- Cash Handling
- Hospitality and Professionalism
- Time Management
- Customer Service
- Problem-Solving
- Attention to Detail
- Lifts up to 70 Pounds
Timeline
Guest Service Agent
The Empire Hotel
07.2023 - Current
Delivery Driver
Roadie
03.2023 - 02.2024
Groundskeeper
NYCHA
07.2020 - 03.2022
Assistant Manager
The Picnic Basket
10.2017 - 09.2021
High School Diploma -
Harry S Truman High School
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