Niyati Patel
Allentown,PA
Summary
Highly motivated employee with a strong desire to take on new challenges. Possessing a strong work ethic, adaptability, and exceptional interpersonal skills, able to work effectively without supervision and quickly master new skills. Responsibilities include conducting investigations on cases involving new account fraud, forgeries, counterfeit currency, money laundering (AML), social engineering scams, internet fraud, identity theft, and true name fraud (both internal and external). Skilled Deposit Processing Clerk with a strong work ethic in customer interactions. Honest and hardworking demeanor paired with accurate money-counting abilities. Excels at meeting new challenges, maintaining organization, and honing attention to detail through experience in Deposit Processing and Reconciliation. Dedicated customer service representative motivated to ensure customer satisfaction and contribute to the overall success of the company.
Overview
8
8
years of professional experience
Work History
Sales and Service Specialist
Fulton Bank NA
10.2022 - Current
- Provided customer service and sales support in a bank environment.
- Resolved customer inquiries and complaints regarding products and services
- Created informative displays to attract customers to specific products or promotions.
- Handled cash register transactions accurately while ensuring compliance with all applicable laws and regulations.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Reviewed customer applications and supporting documents to ensure accuracy and completeness.
- Verified customer identity and other relevant information against applicable regulations.
- Assisted customers with completing the required paperwork accurately and efficiently.
- Maintained customer data confidentiality while inputting information into system.
- Maintained strict compliance with federal regulations during all transactions, ensuring the integrity of the institution.
- Processed loan applications efficiently by gathering necessary documentation and working closely with underwriting teams.
- Educated customers on various banking options, empowering them to make informed financial decisions.
- Resolved customer concerns promptly and professionally, fostering trust in the bank''s commitment to quality service.
- Negotiated favorable terms for clients during account opening or product selection process, maximizing benefits according to individual needs.
- Enhanced audit efficiency by streamlining processes and implementing automated auditing tools.
Customer Service Represetative
Flexiti Financial
11.2021 - 08.2022
- Accurately assess the reason for the inquiry and provide end to end solutions to avoid repeat issues or contacts
- Maintain knowledge of end-to-end customer and merchant processes and Flexiti’s product offering
- Maintain customer privacy and security as outlined in the policies and procedures
- Provide administrative support to other Operations team members in way of customer account status changes, financial adjustments, merchant invoice review or other duties as assign
- Identify and resolve complaints to the mutual satisfaction of both customer and company, following escalation processes as required
- Accurately note the customer account with the details of email/mail, sending messages to internal or external partners when required, and/or initiating the necessary steps to complete the customer inquiry/complaint
- Fulfill customer expectations in a manner that complies with policies, practices, and procedures.
Fraud agent I
TD Bank
06.2021 - 12.2021
- Supporting in processing and detecting assigned fraud detection and / or claim files and conducting effective investigation in alignment with defined protocols and bank code of conduct
- Supporting business partners on how to protect customers and the bank against fraud and assist them with procedures
- Administrating own workload within specifically defined parameters to meet and improve service level agreements requirements for service and productivity
- Ensuring necessary due diligence to aid the accuracy of all transactions including evaluating, analyzing and investigating potentially suspicious account and notifying the manager, as required
- Understanding, applying and guiding teammates on operating policies and offer problem solving solutions to improve work efficiency
- Supporting a positive and equitable work environment by initiating services to improve the business, quality and innovation and thereby meet service level agreements for service and productivity
Deposit Processing Clerk
CIBC Bank
09.2020 - 07.2021
- Processing deposit of various clients
- Interpret administrative and operating policies and procedures for employees
- Solving problems using standard procedures
- Providing administrative support across departments
- Paying close attention to customer information, individual transactions, and cash reporting
- Maintaining customer and transaction records, counting cash, and verifying financial information without making any errors
- Quickly and accurately updating customer and financial information in banking systems
- Knowledge of cash management procedures
- Ability to Identify errors
- Appropriate handling of sensitive information
- Performing daily financial transactions such as verifying, calculating and posting accounts receivable data
- Reconciling payments to ensure the accounting system reflects the correct transactions
- Also doing General ledger reconciliations.
Accounting and administrative assistant
Kuber travels
05.2016 - 11.2017
- Providing administrative support to the accountant
- Scheduling meetings and bookings
- Maintaining, verifying, and rectifying customer balances
- Maintaining bank records and checking payment records
- Reconciling bank records with the bank statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Enhanced financial reporting accuracy, preparing monthly financial statements and supporting documentation for management review.
- Managed payroll processing tasks, ensuring accurate payment distribution while adhering to relevant regulations and deadlines.
- Organized, sorted, and checked input data against original documents.
Education
Business Accounting -
Centennial College
TORONTO08.2019
MS OFFICE & Tally ERP -
Indian Institute of Hardware Technology LTD - (IIHT
01.2010
Skills
Team player with strong analytical and leadership skills
Accomplishments
2022 President Award Winner at Fultonbank.
2023 President Award Winner at Fultonbank.
Timeline
Sales and Service Specialist
Fulton Bank NA
10.2022 - Current
Customer Service Represetative
Flexiti Financial
11.2021 - 08.2022
Fraud agent I
TD Bank
06.2021 - 12.2021
Deposit Processing Clerk
CIBC Bank
09.2020 - 07.2021
Accounting and administrative assistant
Kuber travels
05.2016 - 11.2017
Business Accounting -
Centennial College
MS OFFICE & Tally ERP -
Indian Institute of Hardware Technology LTD - (IIHT
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