NIYATI PATEL
Easton,PA
Summary
Diligent technician with a solid history in troubleshooting and maintaining complex systems, consistently ensuring optimal operation of equipment. This has led to significant improvements in efficiency and reliability. Demonstrated expertise in problem-solving and technical diagnostics contributes effectively to a dynamic team. Background in system maintenance and repair, ready to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving abilities make a valuable asset. More than 10 years of experience as a responsible technician, excelling in troubleshooting, customer service, and analytics.
Overview
10
10
years of professional experience
Work History
Full-Time Technician
Raritan Valley Community College
08.2021 - Current
- Configured 20-30 new and used laptops for faculty and staff.
- Handled initial troubleshooting for laptops.
- Supervised 12-15 student aides, designed their schedules, and guided them on long-term projects.
- Coordinating management of standard Laptop Inventory for all employees.
- Oversaw an inventory of 250 loaner equipment items for the college community including laptops, webcams, and hotspots.
- Performing 50-60 account management tasks, such as password resets for Faculty, Staff, and Students
- Troubleshooting 10-20 hardware and software issues
- Preparing 4- 5 Labs per Semester
- Attended 4 conferences regarding leadership skills for managers & and supervisor
- Attended NERCOMP annual conference in Rhode Island in 2024
- Creating and deploying disk images using Broadcom Ghost
- Using Salesforce and SmartView ticketing systems for work records
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Worked with diverse types of weather and ground conditions.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Part-Time Technician
Raritan Valley Community College
05.2018 - 07.2021
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Worked with diverse types of weather and ground conditions.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Student Technology Assistant
Raritan Valley Community College
08.2014 - 05.2018
- Password reset
- Managed approximately 40-50 income calls, emails and walk in customer service
- Helped Staff and faculty with in field with issues.
- Helped in classroom emergency
Education
Bachelor of Arts - Interior Designer
Kean University
Elizabeth, NJ05.2020
Associate of Science - Interior Design
Raritan Valley Community College
Branchburg Township, NJ05.2018
Skills
- Confident
- Enthusiastic
- Responsible
- Leadership
- Management
- Windows 7,8,10,11
- Microsoft suite
- Adobe CC Suite
- Laptop Repair
- Customer Service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Written/Verbal communication
- Maintenance and repairs
- Installation and repair
Accomplishments
- Led a team of operators to set the average fastest operation time and quality yield from start to finish.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Full-Time Technician
Raritan Valley Community College
08.2021 - Current
Part-Time Technician
Raritan Valley Community College
05.2018 - 07.2021
Student Technology Assistant
Raritan Valley Community College
08.2014 - 05.2018
Bachelor of Arts - Interior Designer
Kean University
Associate of Science - Interior Design
Raritan Valley Community College
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