Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Assistant Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Increased office organization by creating filing systems and managing confidential information carefully.
Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Met with residents to gather information and develop effective solutions.
Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Collected rental payments from residents and kept meticulous records of delinquent accounts.
Worked with maintenance staff to complete timely repairs and enhancements.
Managed community within established cost constraints.
Conducted regular inspections to identify needed improvements and maintain highest standards.
Monitored community activities and maintained compliance with relevant laws, regulations and codes.
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
Contributed to property''s online presence by managing social media accounts and updating website content regularly with current information and promotions.
Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
Received and processed resident payments, and updated system accounts with latest information.
Leasing Consultant
Bell Partners
08.2023 - 12.2023
The Reserve at Patterson Place / 345 Units / Garden + Midrise Style Buildings
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Distributed and followed up on tenant renewal notices.
Verified tenant incomes and other information before accepting lease applications.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Collected rent and tracked resident payments and information in computer system.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Greeted clients, showed apartments, and prepared leases.
Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Responded to requests and scheduled appointments for property showings.
Registered clients on database to enable tracking history and maintain updated records.
Communicated effectively with owners, residents, and on-site associates.
Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Process Assistant
Amazon CLT4
11.2019 - 08.2023
Monitored multiple databases to keep track of all company inventory.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Evaluated effectiveness of training by surveying trainees and collecting before-and after-data showing training impact.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Center Consultant
Fedex Office
03.2018 - 09.2019
Responded to telephone inquiries from clients, vendors and public
Sorted and distributed business correspondence to correct department or staff member
Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock
Verified and logged in deadlines for responding to daily inquiries
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
Received and distributed faxes and mail in a timely manner
Made copies, sent faxes and handled all incoming and outgoing correspondence
Met incoming customers with professional approach and provided friendly, knowledgeable assistance
Operations Manager
Sephora inside JCPenney
07.2017 - 03.2018
Monitored project schedules for various projects at a time. Optimized the overall customer experience through exemplary customer service.
Mentored, coached and trained multiple team members.
Identified inefficiencies and made recommendations for process improvements.
Designed displays to make the store experience interactive and engaging.
Displayed the appropriate signage for products and sales promotions.
Arranged items in favorable positions and areas of the store for optimal sales.
Organized and located inventory and updated store spreadsheets.
Upheld stock levels and proper pricing for multiple product lines.
Established and maintained proper high traffic displays, resulting in increased sales.
Conducted staff meetings with sales personnel to introduce new merchandise.
Supervised operations staff and kept employees compliant with company policies and procedures.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed and implemented strategies to maximize customer satisfaction.
Sales Advisor
H&M Hennes & Mauritz
11.2014 - 07.2016
Answered customers’ questions and addressed problems and complaints in person and via phone.
Opened and closed store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for entire store.
Offered exceptional customer service to differentiate and promote company brand.
Educated customers on product and service offerings.
Beauty Artist
Urban Decay Cosmetics
05.2014 - 11.2014
Answered incoming telephone calls with professional and knowledgeable responses.
Developed and executed sales promotions.
Provided expert product and service information.
Recommended and helped customers select merchandise based on their needs.
Informed customers about sales and promotions in friendly and engaging manner.
Provided cosmetic services to clients
Participated in various incentive programs and contests designed to support achievement of production goals.
Set appointments for client makeovers
Provided makeovers to clients
Accurately matched cosmetic product shades to clients' skin tones
Health Services Management Apprentice
United States Air Force
07.2011 - 08.2013
Reviewed and edited correspondence prior to release and submission for signature.
Logged and filed classified documents.
Effective decision-maker in high-pressure environments.
Obtained information by contacting appropriate personnel or patients.
Scanned incoming documentation.
Pulled patient charts for upcoming appointments.
Consolidated diverse medical records.
Assigned patients to correct diagnosis-related groups.
Maintained complete confidentiality in accordance with organization and legal requirements.
Purged outdated files.
Wrote reports, emails, memoranda, letters and releases.
Kept department clean, organized and professional.
Maintained 100% compliance with all hospital and government regulations.
Streamlined record-keeping processes for increased efficiency in retrieving crucial patient information.
Assisted healthcare providers with timely access to accurate medical records, contributing to better patient outcomes.
Enhanced patient care by accurately organizing and maintaining medical records and health information.