Niyesha Green
Dallas,Tx
Summary
A self-motivated individual seeking to obtain a gratifying position that will allow me to utilize my exceptional interpersonal, and customer service skills to contribute effectively and positively in a diverse setting.
Overview
8
8
years of professional experience
Work History
Level 3 Security
Blue Star Security
06.2019 - Current
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Respond to incidents and critical situations in a calm, problem solving manner
Customer Service Representative
Chewy.com
11.2020 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Shipping/ Receiving
Amazon.Co
03.2018 - 11.2020
- Processing, packaging, and shipping orders accurately
- Receiving, unloading, and arranging inventory items appropriately
- Ensuring that stocks and inventory are well-organized and maintained
Customer Service Representative
Allstate
08.2016 - 02.2018
- Resolve customer complaints via phone, email, mail or social media
- Greet customers warmly and ascertain problems or reason for calling
- Assist with placement of orders, refunds, or exchanges
Education
some college2 -
Richland College
Richardson11.2017
HS Dipolma -
Justin F Kimball
Dallas, Tx05.2013
Skills
- Security
- Loss Prevention
- Caregiving
- Surveillance
- CCTV
- Customer Service
- Typing
- Live chat
- Microsoft Excel
- Complaint resolution
- Documentation
- Microsoft PowerPoint
- Live chat support
- Research
Timeline
Customer Service Representative
Chewy.com
11.2020 - 05.2023
Level 3 Security
Blue Star Security
06.2019 - Current
Shipping/ Receiving
Amazon.Co
03.2018 - 11.2020
Customer Service Representative
Allstate
08.2016 - 02.2018
some college2 -
Richland College
HS Dipolma -
Justin F Kimball
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