Summary
Overview
Work History
Education
Skills
Certification
References
Affiliations
Social Justice Programs/DEI Co-Chair
Timeline
BusinessAnalyst
Niyisha Beverly

Niyisha Beverly

St. Louis,MO

Summary

Healthcare and public administrator with exceptional interpersonal, office, and technical skills. A quick learner who excels under pressure and effectively communicates ideas. Skilled in developing strong working relationships. Dedicated analyst focused on optimizing systems performance to reduce operational costs and streamline workflows. Proficient in timely software installations, testing, and troubleshooting to facilitate smooth system transitions and minimize downtime. Known for simplifying complex topics and processes, making technical interactions more approachable for average users.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Epic Analyst II/Cadence

BJC Healthcare
03.2020 - Current
  • Leads onboarding department implementation go lives under the BJC/WU umbrella within the Patient Access/Cadence scope
  • Initial Security Support Analyst for both Medical Group (SA10) and Washington University (SA 70)
  • Actively troubleshoots and resolves Service Now incidents in a timely manner
  • Serves as testing lead for Medical Group (SA10) and Washington University (SA 70)
  • Builds, test and maintain Patient Registration WQ's
  • Trains front end users with workflow within the Epic application, supports staff in one on one training for further support and works with department leaders to discuss operational workflows
  • Assist new hires as they onboard; assist with troubleshooting of tickets, navigating through documentation/resources provided to assist with training and work directly with new staff to ensure they receive the proper training
  • Implements and gives directives on new functionality
  • Independently works on special projects/task with little to no supervision
  • Co-Chair of IT Diversity & Inclusion Team, leads Book Club.

Patient Access Supervisor/ED

SSM Healthcare DePaul Hospital
01.2018 - 01.2020
  • Provides leadership and overseeing the onsite patient access services staff of DePaul Emergency Department
  • Ensures a high level of quality service is provided to patients
  • Responsible for adequate staffing and overage in ED
  • Responsible for continuing staff education and training
  • Offers guidance to employees related to Point-of-Service collective activity and registration flow
  • Ensures the accuracy and completeness of daily registrations
  • Ensures problem are resolved appropriately and independently
  • Executing goals and objectives set in conjunction with the Manager of Patient Access and the Director of Patient Access
  • Assures that the Manager of Patient Access is informed of any unusual and significant issues that may affect patient satisfaction, timeliness of services or reimbursement or general patient flow.

Clinical Coordinator, Anthem Medicaid Division of Government Programs

Express Scripts
01.2014 - 01.2017
  • Coordinated pharmacy benefit management for the North, South and West Regions of Anthem Medicaid Division
  • Provides support to the Clinical Directors by managing the operations of select clinical programs
  • Generates client management reports
  • Manages internal and external communication with assigned client
  • Promotes enhanced workflow and efficient delivery of clinical services to clients
  • Also serves as an assistant to Clinical program management providing general administrative support including calendar management, travel arrangement and expense reporting.

Office Coordinator, Health Service Administration/ Ambulatory Evaluation Treatment Center (AETC)

Department of Veteran Affairs
01.2013 - 01.2014
  • Provides support for the clinical operation of the AETC Clinic and Surgery Wards
  • Assures smooth flow of clinic and resolves any patient or staff conflicts as needed
  • Demonstrates advanced knowledge of the technical health care process as it relates to access to care and without supervisor intervention, utilizes reference sources
  • Processes all emergency and non-emergency transfers to other VA facilities or private hospitals
  • Responds to incoming telephone inquiries and provides adequate follow-up; ensuring confirmation calls are completed.

Administrative Assistant and Medical Secretary III, Department of Pediatrics/ Newborn Medicine

Washington University School of Medicine
01.2005 - 01.2012
  • Provides support for the clinical operation of the Department of Newborn Medicine and Palliative Care
  • Program Coordinator, Department of Pediatrics/ Pediatric Advance Care Team
  • Manages administrative calendar for Medical Director of the Palliative Care program
  • Patient Service Representative II, Department of Pediatrics/ Allergy Pulmonary Immunology
  • Provides support for the clinical operation of the Department of Allergy Pulmonary and Immunology.

Scheduling Registrar, Pediatric Therapy Services

BJC Healthcare & St. Louis Children’s Hospital
01.2000 - 01.2005
  • Responsible for executing day to day functions of the Registry desk.

Unit Secretary, Neurology 11400/11500

BJC Healthcare & St. Louis Children’s Hospital
01.2000 - 01.2005
  • Managed and carried out day-to-day functions and procedures of assigned floor.

Education

M.P.A. - Public Administration

Lindenwood University
05.2014

B.S. - Health Management

Lindenwood University
05.2012

Skills

  • Clinical Workflow Analysis
  • Healthcare IT knowledge
  • HIPAA Compliance Understanding
  • Epic certification
  • Conflict resolution techniques
  • Cross-Functional Communication
  • Interdisciplinary Collaboration
  • Performance metrics evaluation
  • Change Management Strategies
  • Application Support Management
  • End-User Training Development
  • Incident Resolution Management
  • Software upgrade coordination
  • Software Implementation
  • Issue Resolution
  • Data Migration
  • End-User Training
  • Application testing
  • Teamwork and Collaboration
  • Problem-Solving
  • Problem-solving abilities
  • Excellent Communication
  • Task Prioritization
  • Information Security
  • Analytical Skills

Certification

  • Epic Cadence Certification, 03/01/20
  • Epic Prelude Certification, 03/01/20
  • Epic Welcome Certification, 04/01/22

References

References submitted upon request

Affiliations

  • CEAM (Children's Education Alliance of Missouri
  • Middletree Church

Social Justice Programs/DEI Co-Chair

I have been working with BJC IT's DEI team for a few years. I lead the book club, who's aim is to provide a space for people to learn about various social issues in the community and workplace. We coordinate events, we assist the Employee Engagement Community, we provide opportunities for employee to meet each other as well as senior leadership in the organization. 

Timeline

Epic Analyst II/Cadence

BJC Healthcare
03.2020 - Current

Patient Access Supervisor/ED

SSM Healthcare DePaul Hospital
01.2018 - 01.2020

Clinical Coordinator, Anthem Medicaid Division of Government Programs

Express Scripts
01.2014 - 01.2017

Office Coordinator, Health Service Administration/ Ambulatory Evaluation Treatment Center (AETC)

Department of Veteran Affairs
01.2013 - 01.2014

Administrative Assistant and Medical Secretary III, Department of Pediatrics/ Newborn Medicine

Washington University School of Medicine
01.2005 - 01.2012

Scheduling Registrar, Pediatric Therapy Services

BJC Healthcare & St. Louis Children’s Hospital
01.2000 - 01.2005

Unit Secretary, Neurology 11400/11500

BJC Healthcare & St. Louis Children’s Hospital
01.2000 - 01.2005

M.P.A. - Public Administration

Lindenwood University

B.S. - Health Management

Lindenwood University

Similar Profiles

CREATE PROFILE
Niyisha Beverly