Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Niyogushima Eveline

Fairfax,VA

Summary

Results-focused customer service dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

2
2
years of professional experience

Work History

Dog Sitter

Rover
04.2023 - Current
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Communicated professionally with pet owners via phone, email, and text.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Prepared food and water following instructions from pet owners.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.

Server

Hen Quarters
11.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Team Member

Blaze Pizza
03.2022 - 10.2022
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Education

High School Diploma -

Northeast High School
06.2020

Skills

  • Medicine Administration
  • Client Relationship Management
  • Species-Specific Temperament Knowledge
  • Pet Care Instruction Adherence
  • Dining Customer Service
  • POS Systems Operations
  • Dining Crew Workflow Optimization
  • Customer Needs Assessments

Languages

Kirundi
Professional Working

Timeline

Dog Sitter

Rover
04.2023 - Current

Server

Hen Quarters
11.2022 - Current

Team Member

Blaze Pizza
03.2022 - 10.2022

High School Diploma -

Northeast High School
Niyogushima Eveline