Niyokwizigira Julienne
Phoenix,AZ
Summary
Driven professional with experience at XPAC and HYVEE, excelling in box assembly and customer service. Demonstrated ability to reduce shipping errors, enhance customer loyalty, and maintain workplace cleanliness. Skilled in adapting to change and meeting tight deadlines, ensuring high-quality packaging and efficient, error-free shipments and great customer service.
Overview
4
4
years of professional experience
Work History
Packer Associate
XPAC
Moline, IL
03.2020 - 06.2022
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Collaborated with team members to ensure timely completion of daily packing tasks.
- Increased customer satisfaction with properly packaged items, ensuring secure delivery and minimal returns.
- Contributed to warehouse organization by keeping packing area tidy and free from clutter.
Customer Service Representative
HYVEE
Moline, IL
01.2018 - 02.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Helped customers load their groceries in their car to ensure great customer service.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Nursing
Black Hawk College
Moline, IL05.2020
High School Diploma -
RockIsland High School
Rock Island, IL05.2018
Skills
- Box assembly
- Order picking accuracy
- Workplace Cleanliness
- Shipping and receiving
- Warehouse Safety
- Adaptable to change
- Deadline-driven mindset
- Product Packaging
Languages
English
Timeline
Packer Associate
XPAC
03.2020 - 06.2022
Customer Service Representative
HYVEE
01.2018 - 02.2020
Associate of Arts - Nursing
Black Hawk College
High School Diploma -
RockIsland High School