Niyonna Owens
Owings Mills,MD
Summary
Outgoing and friendly individual with exceptional interpersonal communication skills. Possesses a solid background in processing payments, handling food, and meeting customer demands. Diligent and well-organized mentality allows for excellence in these areas. Certified in safe food handling, ensuring the highest standards of hygiene and safety. Organized and dependable candidate with proven success in managing multiple priorities while maintaining a positive attitude.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Owings Mills, MD
11.2023 - Current
- Maintained a clean and organized workspace for productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences in a timely manner.
Receptionist
Nail Spa
Owings Mills, MD
02.2024 - 06.2024
- Greeted incoming visitors and customers professionally.
- Assisted and directed clients on where to go.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered the phone promptly.
- Resolved customer problems and complaints.
- Gave helpful opinions to customers who may have been unsure about their nails/ design selection.
- Handled cash and credit card transactions.
Dietary Aide/Server
Harmony Hall Assisted Living
Columbia, MD
05.2022 - 03.2023
- Greeted and assisted residents.
- Prepared plates on days I was on line and assisted servers by bringing out the plates/ cleaning tables if servers were too busy to do so.
- Made sure residents got their food in a timely manner.
- Prepped cold salads, fruits, and desserts.
- Constantly organizing, cleaning, and stocking to ensure a proper working area.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, and eating utensils in a commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Memorized drink and food orders.
Cashier
Main Event
Columbia, MD
04.2021 - 03.2022
- Greeted, assisted, and handled cash transactions between customers.
- Trained new employees and managed customer interactions effectively
- Helped with and learned various positions so that I could be of more use when staff is short.
- Became a lead for my department.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High school diploma -
Wilde Lake High School
Howard County, MD06.2022
Skills
Cashiering
Food Service
Cash Handling
Dietary Aide Experience
Serving Experience
Fast learner
Meal Preparation
Senior Care
Responsible
Communication skills
Customer service
Restaurant experience
Food preparation and safety
Adaptive and creative
Professional demeanor
Hospitality service expertise
Soft selling
Employee training
Timeline
Receptionist
Nail Spa
02.2024 - 06.2024
Barista
Starbucks
11.2023 - Current
Dietary Aide/Server
Harmony Hall Assisted Living
05.2022 - 03.2023
Cashier
Main Event
04.2021 - 03.2022
High school diploma -
Wilde Lake High School