Niyonna Shumate
Columbus,OH
Summary
- Hello, I've obtained
- Strong communication skills
- Solid organizational skills
- Work ethic
- Customer service background
- Ability to work well in a team
- Excellent problem solving capabilities
- Sales experience Authorized to work in the US for any employer
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Shopper
Meijer
Columbus, OH
12.2023 - 01.2024
- This job role requires me to shop order for customers, scan and stage orders while providing excellent customer service and detailed service
Stocker
Giant Eagle, Inc.
Columbus, OH
08.2023 - 12.2023
- This job role required me to stock three departments while maintaining clean workspace and provide a warm welcoming hospitality environment for guest
- I accomplished higher sales and more revenue into the store
Team Member
McAlister's Deli
Hilliard, OH
12.2022 - 06.2023
- This jobs requires me to maintain my work space keep tables and floors clean
- Provide outstanding costumer service to costumers also to bag and call out orders to Door Dash , Uber eats costumers.
Cashier
Chick-Fil-A
Dublin, OH
08.2021 - 12.2022
- I was required the team member role thus role provided you to work with costumers with their orders keep good team work amongst our crew cashiering and giving our costumers the best quality of customer service
Crew Member
Raising Cane's
Pickerington, OH
04.2019 - 03.2021
- This job required the crew members position I was equipped to do multiple duties from expo, cashiering, cleaning, and providing costumers with amazing and outstanding costumer services
Education
High School Education -
None
Skills
- Strong communication skills
- Solid organizational skills
- Work ethic
- Customer service background
- Ability to work well in a team
- Excellent problem solving capabilities
- Sales experience
- Cooking (1 year)
- Kitchen Experience (2 years)
- Customer service (5 years)
- Time management (5 years)
- Restaurant experience (5 years)
- Culinary experience (3 years)
- Retail Sales
- Food Preparation
- Cash register
- Workday
- Negotiation
- Upselling
- Microsoft Office
- Microsoft Excel
- English
- Front desk
- Product demos
- Windows
- Guest services
- Grocery store
- Office experience
- Clerical experience
- Inside sales
- Data entry
- Microsoft Outlook
Certification
- Retail Industry Fundamentals, NRF Foundation, 01/01/23, 03/01/23, The NRF Foundation is Retail Industry Fundamentals is a 10-lesson program that allows learners to develop basic customer service skills, math skills to conduct sales transactions, and an understanding of the retail industry, its impact on the economy, and the diverse jobs available.to people who have earned industry-recognized RISE Up credentials.
- Retail industry fundamentals and costumer service & sales credentials, NRF FOUNDATION, Present
- Driver's License
Assessments
- Call center customer service, Proficient, 11/01/23, Demonstrating customer service skills in a call center setting
- Food service fit: Crew member, Proficient, 03/01/21, Measures the traits that are important for successful food service crew members
- Recruiting, Completed, 12/01/23, Managing the candidate sourcing and selection process
- Attention to detail, Completed, 12/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Sales skills, Proficient, 06/01/23, Influencing and negotiating with customers
- Written communication, Proficient, 11/01/23, Best practices for writing, including grammar, style, clarity, and brevity
- Front desk agent (hotel), Proficient, 10/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data
- Retail customer service, Proficient, 06/01/23, Responding to customer situations in a retail setting
- Medical receptionist skills, Proficient, 07/01/23, Managing physician schedules and maintaining accurate patient records
- Early childhood development, Proficient, 07/01/23, Knowledge of the development of children ages 0-3 and of ways to foster that development
- Customer service, Proficient, 07/01/23, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 07/01/23, Responding to customer situations with sensitivity
- Work motivation, Proficient, 07/01/23, Level of motivation and discipline applied toward work
- Administrative assistant/receptionist, Proficient, 07/01/23, Using basic scheduling and organizational skills in an office setting
- Work style: Reliability, Proficient, 06/01/22, Tendency to be reliable, dependable, and act with integrity at work
Languages
English, Expert
Timeline
Personal Shopper
Meijer
12.2023 - 01.2024
Stocker
Giant Eagle, Inc.
08.2023 - 12.2023
Team Member
McAlister's Deli
12.2022 - 06.2023
Cashier
Chick-Fil-A
08.2021 - 12.2022
Crew Member
Raising Cane's
04.2019 - 03.2021
High School Education -
None
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