Summary
Overview
Work History
Education
Skills
Timeline
Generic

Niyoshi Banks

Columbus,GA

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Overview

3
3
years of professional experience

Work History

Care Giver

Acumen
11.2021 - Current
  • Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
  • Developed trusting relationships and provided emotional support to patients and families
  • Completed daily documentation and charts regarding patient care and input reports into practice databases.
  • Assisted clients with activities of daily living, promoting independence and quality of life.

Medical Benefits Agent

Transcom
04.2021 - 11.2022
  • As a Claims and Benefits Agent at Transcom, I played an pivotal role in facilitating and processing claims and benefits requests for customers
  • Responsibilities included: Customer Assistance: Provided prompt and accurate assistance to customers regarding claims, benefits, and related inquiries, ensuring an positive customer experience
  • Claims Processing: Efficiently processed and documented insurance claims, adhering to company guidelines and ensuring thorough and accurate records.
  • Resolved caller issues quickly and thoroughly.

Digital Shopper

Walmart
09.2022 - 07.2023
  • Answer customer's questions about products
  • Ensure customers' satisfaction with their shopping experience
  • Process customer orders from the internet, pulling items from store shelves, and bagging them for pick up within a specific timeframe.
  • Collaborated with cross-functional teams to develop innovative strategies for driving traffic to the digital store, resulting in increased revenue generation.

Education

High School Diploma -

Central High School
Phenix City
05.2021

Skills

  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Product sourcing
  • Customer Service
  • Online Order Processing
  • Customer service abilities
  • Goal-oriented mindset
  • Customer Complaint Resolution
  • Documenting information

Timeline

Digital Shopper

Walmart
09.2022 - 07.2023

Care Giver

Acumen
11.2021 - Current

Medical Benefits Agent

Transcom
04.2021 - 11.2022

High School Diploma -

Central High School
Niyoshi Banks