Niza Juarez
La Quinta,CA
Summary
Motivated House Manager known for successfully overseeing events and alleviating issues associated with complex service delivery. Promoting efficiency and elevated hospitality skills. Known for resourcefulness and solutions-oriented problem-solving. Skilled in working under pressure and adapting to new situations and challenges to best enhance the property and day to day operations.
Overview
18
18
years of professional experience
Work History
House Manager
Various
LA QUINTA, California
04.2021 - Current
- Maintained utmost confidentiality of homeowner's information and records.
- Hired and managed contractors for seasonal and monthly work.
- Ordered and stocked household supply inventory of cleaning supplies, food and beverages.
- Organized and maintained household inventory records, including supplies and equipment.
- Monitored service provider performance to ensure quality of services delivered.
- Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
- Developed systems for efficient management of daily operations in the house.
- Created processes for maintaining security protocols within the house premises.
- Coordinated with outside contractors on all renovations or remodeling projects.
- Trained and managed onsite personnel to provide high-quality service staffing.
- Executed oversight of principal's home to guarantee consistency of standards, procedures and practices.
- Contacted, screened and interviewed vendors and negotiated compensation to meet budgetary requirements.
- Supervised onsite activities and delivered day-to-day instruction to estate staff.
- Vetted staff and new hires to enforce house rules and guidelines.
- Utilized smart home systems to modernize estate management.
- Coordinated maintenance schedule by hiring technical and mechanical contractors.
- Collected mail and packages for homeowners and stored in secure location.
- Reported concerns directly to homeowners via phone or text.
- Checked home's windows and doors for secured and locked entry points.
- Communicated with clients by sending updates and photos.
- Completed basic administrative work and managed household accounts.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
- Submitted work orders for needed repairs to maintenance department for quick turnaround.
- Delegated work to staff, setting priorities and goals.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Managed team of employees, daily progress reports and overall project planning.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Coached staff on strategies to enhance performance and improve client relations.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
Personal Assistant and House Manager
Cheryl Mischek
Indian Wells And Wyoming , CA
02.2006 - 10.2011
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Managed office supplies inventory and placed orders when necessary.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Maintained confidential files related to personnel records or other sensitive information.
Education
MBA - International Marketing
University of Redlands
Redlands, CA04.2014
DRE# 02079438 - Real Estate
Real Estate License
La Quinta, CASkills
- Fluent in Spanish (this includes reading and writing)
- Activity Supervision
- Teamwork and Collaboration
- Complex Problem Solving
- Cost Control
- Hiring and Training
- Administration and Reporting
- Scheduling and Coordinating
- Budget Management
- Problem Resolution
- Work Planning and Prioritization
- Staff Training
- Managing Operations and Efficiency
- Verbal and Written Communication
- Interpersonal Relations
- Event Planning
- Time Management
- Strategic Planning
- Computer Skills
- Negotiation and Conflict Resolution
- Customer Relationship Management
- Business Analysis and Reporting
- Decision Making
- Calm Under Pressure
- Professional and Courteous
- MS Office
Timeline
House Manager
Various
04.2021 - Current
Personal Assistant and House Manager
Cheryl Mischek
02.2006 - 10.2011
MBA - International Marketing
University of Redlands
DRE# 02079438 - Real Estate
Real Estate License
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