Niza Musenge
Newton,MA,Massachusetts
Summary
Personal Attributes: Highly astute, responsible individual, who has the aptitude to succeed in any competitive environment whilst striving to achieve meritorious standards of work. Am a quick learner, resourceful, reliable, a team player,honest and committed Individual with respect for Authority. Can easily fit and adapt to any work environment and is capable of meeting strict reporting deadlines. Can work in any diverse cultural and ethnic environment, Can work for long hours with minimal stress.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
City of Somerville
Somerville, MA
07.2023 - Current
- Coordinated office operations and maintained efficient scheduling for Housing & Office of Housing Stability departments.
- Managed correspondence, ensuring timely responses to community inquiries and requests.
- .Greet members of the public as they arrive at City Hall Annex and assist in directing them to appropriate Housing Division or OHS staff member(s) or other departments in the complex
- Maintain attendance records and report attendance information needed for weekly payroll
- Assist with onboarding new staff, includes activities such as preparing office signs, updating sign-in sheet and phone directories, and coordinating with IT and others information
- Pick up and deliver interoffice mail and US Mail on at least a weekly basis
- Coordinate all office supply orders including paper, water and other supplies; process and track invoices
- Administrative tasks as assigned (Special Projects)
- Answering the multi-line phone system, routing calls, delivering messages to staff.
- Data Entry for both The Housing Division & Office of Housing Stability
Caregiver
Joy At Home
Westwood,MA
07.2022 - Current
- I assist patient with self-administered medications.
- I assist with feeding and monitored intake to help patient achieve nutritional objectives.
- Provide compassionate and patient-focused care to cultivate well-being.
- Schedule daily and weekly care hours for patient.
- I help with mental support and physical activities to accomplish quality of life and sustain needs.
- I assist patient with daily living needs to maintain self-esteem and general wellness.
- Support daily hygiene needs of patient by assisting with bathing, dressing, dental care and personal grooming.
- I Monitor client vital signs, help administer medications, and tracked behaviors to keep supervisor well-informed.
- I Monitor clients' overall health and well-being and note and report any significant changes.
- I help patient with general restroom activities such as support bladder and bowel relief requirements.
- I assist with providing safe mobility support to help patients move around personal and public spaces.
- I engage patient in meaningful conversation, socialization, and activity while providing personal care assistance.
- I assist with daily living activities, running errands, and household chores such as laundry; Laundered items, changed sheets and make patients bed daily to keep patients' bedroom clean, maintaining clean leaving surrounding.
- I assist in changing dressings, bandages, and binders to maintain proper healing and sanitary measures.
- I have built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Caregiver
Land Of Peace/Kendall Care
Califonia
02.2022 - 03.2022
- Assisted patients with self-administered medications.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Completed regular check-ins and progress report for each client.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
- Built strong relationships with clients to deliver emotional support and companionship.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with daily living activities, running errands, and household chores.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Customer Relations Officer
Lusaka Water Supply & Sanitation Company
Lusaka, Zambia
01.2011 - 01.2022
- Logged Call Information from Clientele into internal database.
- Implemented Customer Satisfaction practices set up by the Company.
- Opened Accounts for New Customer's.
- Performed Administrative duties such as : filing various documents in a systematic order, maintaining data bases, creating monthly and weekly reports using Microsoft office, answering calls and directing them to the necessary departments.
- Responding to Customer Complaints and answering all customer related questions. Resolving Customer complaints by adhering to the Company Complaint resolution procedure. while ensuring customer satisfaction through Information, Education and Communication tactics.
- I encouraged Customer Uptake of New Water & sanitation project by availing customers with the necessary literature to help them make informed decisions.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Administrative Officer
Fallsway Timbers Limited
Lusaka, Zambia
02.2010 - 12.2011
- I helped manage the Lusaka branch and help market the Company’s Products as well as perform roles in the Company’s Administration i.e light book keeping as well as scheduling employee's Salaries and wages, filing, I.T related reports etc.
- Recorded incoming shipments for corporate records.
- Coordinated and scheduled Company meetings.
- Created, prepared, and delivered reports to various departments.
- Executed record filing system to improve document organization and management.
Under Study
Graceland Solicitors
London, United Kingdom
03.2007 - 12.2009
- Under study- I undertook research work on various Legal cases on behalf of the Company Lawyers.
- Worked with principal investigator and sponsors to facilitate daily Law research Cases.
- Gathered, processed Legal doctrines and counter checked findings.
- Followed informed consent processes and maintained records.
- Gained extensive knowledge in data entry, analysis and reporting.
Sales Associate
Gap Stores
Blue Water,London
04.2006 - 01.2007
- United Kingdom) - I was responsible for Merchandise Sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Presented professional image consistent with company's brand values.
- Achieved or exceeded company-defined sales quotas.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Cashier
Nandos
Greenwich,London
03.2005 - 02.2006
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
LLB (Hons) Diploma of Higher Education - Business And Commercial Law
University of Huddersfield
Huddersfield, United Kingdom, United Kingdom07-2009
Foundation in Law Certificate - Law (Pre-Law)
Holborn College
Charlton, London07-2006
Full School Certificate -
Eagle High School
Mufulira, Zambia2004
Skills
- Customer Care
- Computer Literacy
- Microsoft Office
- Customer Inquiries & queries
- Office Administration
- Coaching and Training
- Policy and Procedure Modification
- Expense Reporting
- Administrative Arrangements
- Office Supplies and Inventory
- Meeting Support
- Operational Efficiency
- Personnel Management
- Administration Management
- Documentation
Languages
English (Native)
HOBBIES
DANCING, TRAVELLING, COOKING, SIGHT SEEING, WATCHING MOVIES, GAMING, PHOTOGRAPHY AND READING ;
I personally enjoy Dancing be it a dancing competition, a night out on the town or just dancing in front of the mirror. Travelling was something i fell in love with watching movies with beautiful sights, i enjoy Art and beautiful abstracts and the riches each Country has to offer in form of there culture and civilization. Cooking was a gift i feel i was born with, i feel like i can put all sorts of things together and they will taste good, the idea is to see a happy face once i have cooked. I can spend loads of hours watching movies or an interesting documentary-series am a thinker i like anything informative. Gaming was something i picked up along the way and realized its a good stress reliever. I love photographs i think i have over 15,000 pictures in my phone never a dull moment i love to capture every event its my way of preserving memories. Reading is my all time favorite because i believe information is a divine helper, reading opens up your mind to many possibilities i also feel it helps with one's vocabulary and is another good stress reliever.
Timeline
Administrative Assistant
City of Somerville
07.2023 - Current
Caregiver
Joy At Home
07.2022 - Current
Caregiver
Land Of Peace/Kendall Care
02.2022 - 03.2022
Customer Relations Officer
Lusaka Water Supply & Sanitation Company
01.2011 - 01.2022
Administrative Officer
Fallsway Timbers Limited
02.2010 - 12.2011
Under Study
Graceland Solicitors
03.2007 - 12.2009
Sales Associate
Gap Stores
04.2006 - 01.2007
Cashier
Nandos
03.2005 - 02.2006
Foundation in Law Certificate - Law (Pre-Law)
Holborn College
Full School Certificate -
Eagle High School
LLB (Hons) Diploma of Higher Education - Business And Commercial Law
University of Huddersfield