Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Niza Pena

Santa Clara,CA

Summary

Positive and diligent property manager, effective at promoting resident satisfaction by addressing concerns, spearheading repairs and driven to improve the communities for the residents, while improving the value & cash flow for the Company.

Overview

10
10
years of professional experience

Work History

Property Manager

Spieker Companies, Inc.
08.2017 - Current
  • Oversee day-to-day management operations such as upkeep, inspect, and monitor property grounds.
  • Maintain positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Tour and screen future tenants
  • Complete final move-out walk-throughs with tenants to identify required repairs.
  • Supervise maintenance and leasing staff
  • Meet targeted revenues by ensuring rent and fees are collected and posted in timely manner.
  • Weekly market comparisons
  • Control expenditures by staying within the constraints of approved budget and manage petty cash fund
  • Promote resident satisfaction and retention by responding to complaints, questions, and requests in timely manner, preventing constant turnover
  • Coordinated wide array of functions including property vendor scheduling, creating purchase orders, complete weekly vacancy status reports and receipt processing
  • Coordinate with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Knowledge of tenant eviction and fair housing laws.

Administrative Assistant ( Corporate Office )

Spieker Companies, Inc.
12.2015 - 08.2017
  • Worked cross-functionally with out-of-state vendors through daily phone and email communications
  • Provided utility billing support of 100+ properties, application processing, filing, disbursement packages, and assisted resident managers in field with company policy clarifications.
  • Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.

Client Relations

Movoto Real Estate
11.2013 - 11.2015
  • Provide seamless customer service experience from start to finish
  • Connected customers with Real Estate Agents in their area
  • Knowledge of housing market throughout 50 states
  • Assisted customers in Spanish and English, holding highest track record of successful incoming calls that resulted in transactions.

Education

Skills

  • Yardi System
  • Resident Retention
  • Microsoft Office
  • Google Docs
  • Report Development
  • Data Entry
  • Rent Café
  • Package Concierge
  • Agile Project Management
  • Customer service-focused
  • Tenant relations
  • Staff Management

References

References can be provided upon request.

Languages

Spanish
Full Professional

Timeline

Property Manager

Spieker Companies, Inc.
08.2017 - Current

Administrative Assistant ( Corporate Office )

Spieker Companies, Inc.
12.2015 - 08.2017

Client Relations

Movoto Real Estate
11.2013 - 11.2015

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Niza Pena