Niza Musenge

• Work with property owners/management companies to ensure projects are in compliance with occupancy, rent, and income restrictions for Inclusionary Housing and other affordable housing programs, including CDBG and HOME among others;
• implemented compliance policies ensuring adherence to State & Federal regulations by property Owners & Property Managers.
• Work with property owners/management companies to initiate and coordinate timely resolutions as situations of non-compliance are identified
• · Determines and certifies income eligibility of tenants and applicants for housing programs;
• Collaborated with departments to identify risk areas and recommend mitigation strategies.
• Performs property inspections as needed for compliance with housing quality, as well as health and safety standards
• Demonstrated adaptability in response to evolving industry standards, maintaining best practices in a dynamic regulatory environment.

· Maintains and updates Division’s mortgage and project monitoring spreadsheets as needed;

· Records and researches documents at Middlesex South County Registry of Deeds and researches properties on the Registry’s website;

· Coordinates loan payoffs and mortgage discharges;

· Reviews requests for consents to refinance and/or subordinate mortgages on properties in which the Division has a direct financial interest and/or an interest in preserving affordability;

• Assisted patients with daily living activities, ensuring comfort and dignity.
• Monitored vital signs and reported changes to nursing staff for timely intervention.
• Collaborated with healthcare team to develop and implement individualized care plans.
• Educated patients and families on care procedures, promoting understanding and compliance.
• Implemented infection control measures, enhancing overall patient safety standards.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

• Coordinated office operations and maintained efficient scheduling for Housing & Office of Housing Stability departments.
• Managed correspondence, ensuring timely responses to community inquiries and requests.
• .Greet members of the public as they arrive at City Hall Annex and assist in directing them to appropriate Housing Division or OHS staff member(s) or other departments in the complex
• Maintain attendance records and report attendance information needed for weekly payroll
• Assist with onboarding new staff, includes activities such as preparing office signs, updating sign-in sheet and phone directories, and coordinating with IT and others information
• Pick up and deliver interoffice mail and US Mail on at least a weekly basis
• Coordinate all office supply orders including paper, water and other supplies; process and track invoices
• Administrative tasks as assigned (Special Projects)
• Answering the multi-line phone system, routing calls, delivering messages to staff.
• Data Entry for both The Housing Division & Office of Housing Stability

• I assist patient with self-administered medications.
• I assist with feeding and monitored intake to help patient achieve nutritional objectives.
• Provide compassionate and patient-focused care to cultivate well-being.
• Schedule daily and weekly care hours for patient.
• I help with mental support and physical activities to accomplish quality of life and sustain needs.
• I assist patient with daily living needs to maintain self-esteem and general wellness.
• Support daily hygiene needs of patient by assisting with bathing, dressing, dental care and personal grooming.
• I Monitor client vital signs, help administer medications, and tracked behaviors to keep supervisor well-informed.
• I Monitor clients' overall health and well-being and note and report any significant changes.
• I help patient with general restroom activities such as support bladder and bowel relief requirements.
• I assist with providing safe mobility support to help patients move around personal and public spaces.
• I engage patient in meaningful conversation, socialization, and activity while providing personal care assistance.
• I assist with daily living activities, running errands, and household chores such as laundry; Laundered items, changed sheets and make patients bed daily to keep patients' bedroom clean, maintaining clean leaving surrounding.
• I assist in changing dressings, bandages, and binders to maintain proper healing and sanitary measures.
• I have built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

• Assisted patients with self-administered medications.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Provided compassionate and patient-focused care to cultivate well-being.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Completed regular check-ins and progress report for each client.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Monitored clients' overall health and well-being and noted significant changes.
• Built strong relationships with clients to deliver emotional support and companionship.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Replaced bandages, dressings and binders to care for wounds and encourage healing.
• Provided safe mobility support to help patients move around personal and public spaces.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with daily living activities, running errands, and household chores.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Recorded status and duties completed in logbooks for management.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

• Logged Call Information from Clientele into internal database.
• Implemented Customer Satisfaction practices set up by the Company.
• Opened Accounts for New Customer's.
• Performed Administrative duties such as : filing various documents in a systematic order, maintaining data bases, creating monthly and weekly reports using Microsoft office, answering calls and directing them to the necessary departments.
• Responding to Customer Complaints and answering all customer related questions. Resolving Customer complaints by adhering to the Company Complaint resolution procedure. while ensuring customer satisfaction through Information, Education and Communication tactics.
• I encouraged Customer Uptake of New Water & sanitation project by availing customers with the necessary literature to help them make informed decisions.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

• I helped manage the Lusaka branch and help market the Company’s Products as well as perform roles in the Company’s Administration i.e light book keeping as well as scheduling employee's Salaries and wages, filing, I.T related reports etc.
• Recorded incoming shipments for corporate records.
• Coordinated and scheduled Company meetings.
• Created, prepared, and delivered reports to various departments.
• Executed record filing system to improve document organization and management.

• Under study- I undertook research work on various Legal cases on behalf of the Company Lawyers.
• Worked with principal investigator and sponsors to facilitate daily Law research Cases.
• Gathered, processed Legal doctrines and counter checked findings.
• Followed informed consent processes and maintained records.
• Gained extensive knowledge in data entry, analysis and reporting.

• United Kingdom) - I was responsible for Merchandise Sales.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Presented professional image consistent with company's brand values.
• Achieved or exceeded company-defined sales quotas.
• Engaged with customers to effectively build rapport and lasting relationships.
• Solved customer challenges by offering relevant products and services.

• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Handled cash with high accuracy and took care to check bills for fraud.
• Performed cash, card and check transactions to complete customer purchases.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Worked with floor team and managers to meet wide range of customer needs.
• Responded promptly to requests for assistance, spills and customer inquiries.