Nizar Alian
Port Saint Lucie,FL
Summary
Dynamic IT Support Administrator with a proven track record at Arete Incident Response, excelling in technical support and system performance. Recognized for effective problem-solving and user training, I implement security policies and enhance operational efficiency, ensuring robust data management and superior customer service. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
12
12
years of professional experience
Work History
IT Support Administrator
Arete Incident Response
08.2023 - Current
- Provided technical support, troubleshooting hardware, software, and network issues
- Assisted colleagues with IT-related problems promptly and efficiently
- Monitored system performance and identified potential issues
- Implemented software upgrades and ensured systems were up-to-date
- Deployed and enforced security policies and procedures, protecting data and managing access controls
- Maintained IT documentation and provided user training and guidance on policies and systems
Desktop and System Support Specialist
Money Concepts International Inc.
07.2021 - 08.2023
- Resolved an average of 20 Salesforce cases per day for Financial Professionals using Salesforce CRM Ticketing Systems
- Developed a Field Mapping Program to provide users with one-click fill-in options, saving time on new account openings
- Managed onboarding and termination requests submitted by the Home Office
- Set up new users in Active Directory using AD Manager and provided login credentials
- Recognized and praised by the CEO for a committed and benevolent interest in the workplace
- Established a trusted reputation among Financial Professionals for effective and efficient issue resolution
Entrepreneur & Small Business Owner
Palm Beach Wireless Inc.
08.2013 - 09.2020
- Founded and operated a business, increasing revenue year over year by an average of 15%
- Managed all aspects of the business, including service repairs, customer service, and sales
- Negotiated licensing agreements with major providers such as Comcast, AT&T, TracFone, T-Mobile, Verizon, and Boost Mobile
- Interviewed, screened, and trained new hires in customer service skills and sales
- Provided progress reports to sales reps and managers based on performance
- Held monthly meetings to discuss business sales, set goals, and update staff on new technologies
- Purchased merchandise from various vendors and processed payroll using ADP
- Successfully sold the business, which maintained a 4.0 rating on Google and had over 30,000 customers
Education
Master of Science - Cybersecurity
Missouri State University
12-2023
Skills
- Windows 10
- Network troubleshooting
- Technical support
- Active Directory
- Customer service
- Team collaboration
- User training
- Salesforce CRM
- Software upgrades
- Security policies
- System performance
- Data management
- Process improvement
- Effective communication
- Problem solving
- Business intelligence
- Professional demeanor
- Technical documentation
- Task prioritization
- Contract negotiation
- Financial oversight
- User access control
- Problem-solving
- Vendor management
- Professionalism
- Verbal and written communication
- Policy implementation
- Set up devices
- Problem-solving abilities
- Supplies ordering
- Team leadership
- Windows 11
- Mac OS
- Chrome OS
- Linux
- Salesforce
- Salesforce Workbench
- Active Directory Manager
- Azure Admin
- Microsoft Admin Center
- Cisco Meraki
- VM Horizon
- FortiClient VPN
- Duo Mobile
- Microsoft Authenticator
- Zoom
- DocuSign
- Concur
- Workday
- Cirrus Insight
- Calendly
- ConnectWise
- Mimecast
- Screen Connect
- SharePoint
- Adobe Admin
- Office 365
- JAMF
- HubSpot
- Citrix ShareFile
- Cisco Router
- Firewall
- AP
- Network Administration
Bio
As an experienced IT Support Administrator and former small business owner, I bring a unique combination of technical expertise, entrepreneurial spirit, and exceptional customer service skills. With a background in managing complex IT systems, providing top-notch support, and leading teams, I am committed to driving technological innovation and efficiency in any organization. My hands-on approach, dedication to resolving issues, and ability to adapt to new challenges have earned me a reputation as a reliable and trustworthy professional.
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Affiliations
- Flag Football Coach
- Basketball Coach
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Salesforce
Interests
AI
CyberSecurity
Forensics
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsCareer advancementTimeline
IT Support Administrator
Arete Incident Response
08.2023 - Current
Desktop and System Support Specialist
Money Concepts International Inc.
07.2021 - 08.2023
Entrepreneur & Small Business Owner
Palm Beach Wireless Inc.
08.2013 - 09.2020
Master of Science - Cybersecurity
Missouri State University
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