Nizhoni Harker
Church Rock,NM
Summary
Performance-driven retail professional offering natural leadership talent and advanced team-building abilities developed over 10 years of industry experience. Consistently improves employee motivation, customer satisfaction and team performance with hands-on, collaborative strategies. Skilled at organizing workloads to efficiently meet high-volume retail needs.
Overview
13
13
years of professional experience
Work History
Key Holder Supervisor
Dollar General
05.2020 - 03.2023
- Staff management Operations oversight
- Inventory control Training and development
- Team building and leadership Communication, Managed store independently in absence of store manager or
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Diesel Cashier
Loves Truck Stop
07.2018 - 04.2019
- Maintained clean and organized sales floor to promote excellent store appearance and meet and exceed customer expectations
- Promoted excellent customer service by greeting and acknowledging patrons and driving expeditious check-out experiences
- Completed transactions, handled money responsibly, and maintained accuracy of point of sale purchases to facilitate operations
- Liaised with management to assist with general operations, including maintaining fuel pumps and islands, handling fuel tank drop-offs, and processing paperwork
- Boosted team success by working well with all members and cross- training in different positions and departments.
Store Manager
Giant Gas Station
04.2015 - 12.2018
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets
- Encouraged team-oriented culture with common sales, service, and productivity goals
- Monitored team safety and protected employees from harm with strict requirements over equipment use, chemicals handling, and other areas of concern
- Recognized for excellence in building and motivating management and hourly teams.
Store Manager
Red Mesa Express
09.2013 - 04.2015
- Recognized for excellence in building and motivating management and hourly teams
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees
- Met regularly with department leaders to update policies
Cashier
Wendy's
01.2010 - 03.2011
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Rotated stock items and ingredients to maintain freshness.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Education
Associate of Arts - Business Administration
UNM-Gallup
Gallup05.2025
High School Diploma - General Studies
Gallup High School
Gallup, NM05.2011
Skills
- Cash Handling and Reconciliation
- Customer Service Management
- Retail Operations
- Computer Proficiency
- Teamwork and Collaboration
- Recruitment and Hiring
- Scheduling and Coordinating
- MS Office
- Multitasking and Organization
- Policies and Procedures
Timeline
Key Holder Supervisor
Dollar General
05.2020 - 03.2023
Diesel Cashier
Loves Truck Stop
07.2018 - 04.2019
Store Manager
Giant Gas Station
04.2015 - 12.2018
Store Manager
Red Mesa Express
09.2013 - 04.2015
Cashier
Wendy's
01.2010 - 03.2011
Associate of Arts - Business Administration
UNM-Gallup
High School Diploma - General Studies
Gallup High School
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