Overview
Work History
Education
Skills
Timeline
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Nizma Rodrigo

Winnetka,CA

Overview

6
6
years of professional experience

Work History

Hostess

Saint & Second
Woodland Hills, CA
09.2024 - Current
  • Took reservations from customers by phone or online.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Took beverage orders and served drinks during busy meal times.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Informed patrons of establishment specials and promotions.
  • Utilized the POS system to ring in orders and close out checks.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Communicated clearly with kitchen staff regarding changes in customer orders, or information about allergies.
  • Provided excellent customer service by addressing customer needs promptly.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Accurately recorded customer information into reservation system.

Crew Member

AMC Theatres
Canoga Park, CA
05.2022 - Current
  • Handled cash, guest services, portered, ran food & did expo, served guests.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Assisted guests in making menu selections.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Restaurant Hostess

P.F. Chang's Bistro
Woodland Hills, CA
01.2024 - 10.2024
  • Managed reservations, waitlists, and special requests for large parties.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Greeted customers and escorted them to their tables.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Answered phone inquiries to schedule and confirm reservations, and respond to service questions.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Managed guest expectations by relaying information regarding hours and wait times.

Employee

Apey Kade
Tarzana, CA
08.2019 - 05.2022
  • Helped with the cash register, cut vegetables, cleaned, washed dishes, helped people pick out their food.
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Provided exceptional service to high volume of daily customers.
  • Collected money, made change and counted out register at end of shift.

Employee

Donut Queen
Tarzana, CA
11.2021 - 01.2022
  • Helped with the cash register, made coffee, cleaned, washed dishes, folded boxes, and helped people pick their donut.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Removed trash and cleaned kitchen garbage containers.
  • Portioned and wrapped food or placed directly on plates for service.

Education

High School Diploma -

Calabasas High School
Calabasas
07.2023

Associate of Science - Business Administration And Management

Los Angeles Pierce College
Woodland Hills, CA

Skills

  • Customer Service
  • Stocking and Replenishing
  • Telephone Etiquette
  • Food Preparation
  • Cleaning and Sanitizing
  • Safe Food Handling
  • Flexible Schedule
  • Team Contributions
  • Food Running
  • Teamwork and Collaboration
  • Customer Engagement
  • Cash Handling
  • Menu Memorization
  • Health Code Compliance
  • Dining Customer Service
  • Reservation Coordination
  • Guest Relations Management
  • Table setting arrangements
  • High-volume dining
  • Greeting Guests
  • Guest Relations
  • Table Bussing

Timeline

Hostess

Saint & Second
09.2024 - Current

Restaurant Hostess

P.F. Chang's Bistro
01.2024 - 10.2024

Crew Member

AMC Theatres
05.2022 - Current

Employee

Donut Queen
11.2021 - 01.2022

Employee

Apey Kade
08.2019 - 05.2022

High School Diploma -

Calabasas High School

Associate of Science - Business Administration And Management

Los Angeles Pierce College

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Nizma Rodrigo