Nizma Rodrigo
Winnetka,CA
Overview
6
6
years of professional experience
Work History
Hostess
Saint & Second
Woodland Hills, CA
09.2024 - Current
- Took reservations from customers by phone or online.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Took beverage orders and served drinks during busy meal times.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Informed patrons of establishment specials and promotions.
- Utilized the POS system to ring in orders and close out checks.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated clearly with kitchen staff regarding changes in customer orders, or information about allergies.
- Provided excellent customer service by addressing customer needs promptly.
- Assisted in preparing the restaurant for opening and closing shifts.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Accurately recorded customer information into reservation system.
Crew Member
AMC Theatres
Canoga Park, CA
05.2022 - Current
- Handled cash, guest services, portered, ran food & did expo, served guests.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Assisted guests in making menu selections.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Restaurant Hostess
P.F. Chang's Bistro
Woodland Hills, CA
01.2024 - 10.2024
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Greeted customers and escorted them to their tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Answered phone inquiries to schedule and confirm reservations, and respond to service questions.
- Greeted guests and sat customers at tables or in waiting areas.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed guest expectations by relaying information regarding hours and wait times.
Employee
Apey Kade
Tarzana, CA
08.2019 - 05.2022
- Helped with the cash register, cut vegetables, cleaned, washed dishes, helped people pick out their food.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Provided exceptional service to high volume of daily customers.
- Collected money, made change and counted out register at end of shift.
Employee
Donut Queen
Tarzana, CA
11.2021 - 01.2022
- Helped with the cash register, made coffee, cleaned, washed dishes, folded boxes, and helped people pick their donut.
- Cleaned and sanitized utensils, dishes or silverware.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Removed trash and cleaned kitchen garbage containers.
- Portioned and wrapped food or placed directly on plates for service.
Education
High School Diploma -
Calabasas High School
Calabasas07.2023
Associate of Science - Business Administration And Management
Los Angeles Pierce College
Woodland Hills, CASkills
- Customer Service
- Stocking and Replenishing
- Telephone Etiquette
- Food Preparation
- Cleaning and Sanitizing
- Safe Food Handling
- Flexible Schedule
- Team Contributions
- Food Running
- Teamwork and Collaboration
- Customer Engagement
- Cash Handling
- Menu Memorization
- Health Code Compliance
- Dining Customer Service
- Reservation Coordination
- Guest Relations Management
- Table setting arrangements
- High-volume dining
- Greeting Guests
- Guest Relations
- Table Bussing
Timeline
Hostess
Saint & Second
09.2024 - Current
Restaurant Hostess
P.F. Chang's Bistro
01.2024 - 10.2024
Crew Member
AMC Theatres
05.2022 - Current
Employee
Donut Queen
11.2021 - 01.2022
Employee
Apey Kade
08.2019 - 05.2022
High School Diploma -
Calabasas High School
Associate of Science - Business Administration And Management
Los Angeles Pierce College