Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Njae Montgomery

Owings Mills,MD

Summary

Dynamic and dependable professional with extensive experience in customer service at Capital Lounge. Proven track record in cash handling and issue resolution, enhancing customer satisfaction and loyalty. Recognized for strong teamwork and attention to detail, consistently achieving operational goals while maintaining a clean and safe work environment.

Overview

3
3
years of professional experience

Work History

Cashier

Capital Lounge
02.2024 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Warehouse Associate

Amazon
06.2022 - 12.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 50-70 pounds.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Being able to stand for long periods of time in changing weather conditions.

Education

High School Diploma -

Green Street Academy
125 N Hilton St
06.2020

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Customer service excellence
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Product restocking
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Attention to detail
  • Inventory management
  • Order packaging
  • Honest and dependable
  • Transaction handling
  • Hospitality and accommodation
  • Dependability and reliability
  • Basic math
  • Empathy and patience
  • Clear communication
  • Multitasking and organization
  • Liquor law compliance

Timeline

Cashier

Capital Lounge
02.2024 - 01.2025

Warehouse Associate

Amazon
06.2022 - 12.2023

High School Diploma -

Green Street Academy

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Njae Montgomery