Njaja Sims
Powder Springs,GA
Summary
A Professional Business oriented self starter able to bring a unique dynamic to any establishment. With years of experience as a Restaurant Leader and sales associate and Manager, I Pride myself on knowing what it takes to complete a task while remaining devoted to customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Representative
Prime Communications AT&T
Atlanta, GA
07.2022 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Managed inventory levels by ordering sufficient stock for each account.
- Developed key customer relationships to increase sales.
- Recommended changes in products and services based on customer feedback.
Sales Manager
Prime Communications AT&T
Atlanta, GA
08.2023 - 01.2024
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Shift Manager
Wingz On Wheelz
Marietta, Georgia
05.2019 - 06.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Processed weekly payroll information using appropriate software applications.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
Education
Associate of Science - Psychology
Georgia Highlands College
Rome, GA08-2016
High School Diploma -
Marietta High School
Marietta, GA05-2012
Skills
- Customer Service
- Sales Forecasting
- Records Management
- Sales Development
- Business Development
- Sales closing
- Payroll Administration
- Administrative Support
- Customer Relations
- Solution selling
- Lead Generation
- Sales Planning
- Performance Management
Timeline
Sales Manager
Prime Communications AT&T
08.2023 - 01.2024
Sales Representative
Prime Communications AT&T
07.2022 - Current
Shift Manager
Wingz On Wheelz
05.2019 - 06.2022
Associate of Science - Psychology
Georgia Highlands College
High School Diploma -
Marietta High School
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