Njambi Njuguna
Finance/Banking
Newark,DE
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Barclays
08.2023 - Current
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managing high call volume with exceptional professionalism and efficiency.
- Responding to customer needs through competent customer service and prompt problem-solving.
- Assisting call-in customers with questions and requests.
Universal Banker
Truist Bank
07.2022 - 12.2022
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirementsof each
- Completed routine transfers, deposits and bill payments.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Teller Part Time (20hrs)
Citizens
09.2021 - 12.2022
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Balanced daily cash deposits and vault inventory with zero error rate
- Took on additional shifts during busy periods to minimize staffing shortages.
- Offered every customer exceptional service by remaining friendly and professional during every transaction
Teller Part Time (30hrs)
TD Bank
08.2019 - 09.2021
- Cross-sold bank products by answering inquiries, informing customers of new servies and promotions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Completed monthly audits and managed overdraft reports
- Trained employees on cash drawer operations.
Education
Bachelor of Arts - Public Relations
University of Delaware
Skills
- Customer Service
- Data Entry
- Call center experience
- Microsoft Office Suite
- Public Relations
- Organizational Skills
Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Timeline
Customer Care Representative
Barclays
08.2023 - Current
Universal Banker
Truist Bank
07.2022 - 12.2022
Teller Part Time (20hrs)
Citizens
09.2021 - 12.2022
Teller Part Time (30hrs)
TD Bank
08.2019 - 09.2021
Bachelor of Arts - Public Relations
University of Delaware
Websites
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