N. Jeannie Combs
Oklahoma City
Summary
Self-motivated and enthusiastic office management and executive support professional with a broad-based background with organizations. Bringing several years' experience helping companies. Computer-savvy and quick learning. Strong communicator with a collaborative nature, good multitasking abilities and a superior work ethic.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Administrative Office Manager
The Law Firm Of Roland V. Combs III Associates
Oklahoma City
01.1997 - 01.2025
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Answered customer inquiries promptly via phone or email.
- Processed invoices for payment in a timely manner.
Customer Service Manager
Times Mirror Broadcasting
Riverhead
10.1987 - 09.1991
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
Customer Service Manager
Westinghouse Broadcasting
Hawthore
01.1981 - 09.1987
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
Education
Bachelor of Arts - Business Administration And Management
El Camino College
Torrance, CA07-1977
Skills
- Scheduling management
- Document management
- Contract negotiations
- Payroll processing
- Organizational leadership
- Data retrieval systems
- Training and coaching
- Scheduling and calendar management
Accomplishments
- Employee of the year Westinghouse Broadcasting 1982
- Employee of the month Times Mirror Broadcasting 1989
- Most Valuable Employee The Law Firm of Roland V. Combs, III 2003
Certification
- Certified Notary Pubic since 2002
Timeline
Administrative Office Manager
The Law Firm Of Roland V. Combs III Associates
01.1997 - 01.2025
Customer Service Manager
Times Mirror Broadcasting
10.1987 - 09.1991
Customer Service Manager
Westinghouse Broadcasting
01.1981 - 09.1987
Bachelor of Arts - Business Administration And Management
El Camino College
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