Summary
Overview
Work History
Education
Skills
Timeline
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Njeri Davis

Irvington

Summary

Seasoned professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Certified Yoga Instructor

Self Employed
06.2023 - Current
  • Maintained a safe and inviting studio environment, fostering a sense of community among participants.
  • Supported injury prevention efforts by providing modifications for poses that accommodated various fitness levels during practice sessions.
  • Enhanced student flexibility by incorporating various yoga styles and techniques into classes.
  • Contributed to the development of studio workshops and training programs, fostering an environment conducive to ongoing learning and progress.
  • Cultivated strong relationships with clients through empathetic listening skills and compassionate communication strategies.
  • Assisted in studio operations such as scheduling classes, managing social media accounts, and maintaining cleanliness standards to ensure optimal customer satisfaction levels were met consistently.

Licensed Tattoo Apprentice

Yant Studio
03.2023 - Current
  • Shadowed experienced artists during consultations and tattoo sessions to gain insight into best practices for handling different situations that may arise in the profession.
  • Built rapport with clients through effective communication, contributing to increased repeat business and referrals.
  • Ensured proper aftercare instructions were provided to clients following each session, promoting healing and minimizing potential complications posttattooing.
  • Developed a strong understanding of various tattoo techniques, enabling the creation of high-quality artwork for clients.
  • Kept up-to-date on industry trends by attending conferences, workshops, and other professional development opportunities to continuously improve skillset as a tattoo apprentice.
  • Demonstrated adaptability by embracing new challenges throughout the apprenticeship, developing resilience and problem-solving abilities essential for success in the tattoo industry.
  • Gained proficiency in using various tattoo equipment, such as needles and machines, under the guidance of seasoned professionals.
  • Improved artistic skills through continuous practice and learning from experienced mentors in the industry.
  • Developed strong time management skills by efficiently balancing multiple responsibilities, including learning from mentors, practicing techniques, and engaging with clients.

Certified Freelance Makeup Artist

Self Employed
08.2016 - Current
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.

Store Manager

Showcase Home of the Hottest Trends
11.2022 - 05.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Education

High School Diploma -

Essex County College
Newark, NJ
07-2006

Skills

  • Effective Communication Strategies
  • Market Trend Insight
  • Client Retention Expertise
  • Customer service
  • Effective Time Management
  • Innovative Problem Solving
  • Team collaboration
  • Store operations
  • Effective Multitasking
  • POS Software Proficiency
  • Financial Operations Oversight
  • Performance reviews

Timeline

Certified Yoga Instructor

Self Employed
06.2023 - Current

Licensed Tattoo Apprentice

Yant Studio
03.2023 - Current

Store Manager

Showcase Home of the Hottest Trends
11.2022 - 05.2023

Certified Freelance Makeup Artist

Self Employed
08.2016 - Current

High School Diploma -

Essex County College

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Njeri Davis