N'Jeri Henry
Winter Springs,MD
Summary
Skilled Program Director adept at managing all facets of program operations, including administration and outreach. Well-versed in multitasking to achieve challenging goals. Seeking opportunities to expand skills while facilitating agency growth.
Overview
11
11
years of professional experience
Work History
Deputy Director of Emergency Shelters
Interfaith Works
Rockville, MD
07.2023 - Current
- Determined agenda, developed plans and oversaw implementation of programs and updates.
- Turned mandates into actionable operational strategies.
- Developed thought leadership around specific topics and emerging practice areas in support of budget, financial and operational goals.
- Directed Interfaith Works program operations and future plans.
- Collaborate with various agencies to promote increased operational efficiency.
- Conduct biweekly supervisions with director to address high priority and time sensitive concerns.
- Attend and facilitate Service to End and Prevent Homelessness (SEPH)
- Coordinate and facilitate for Interfaith Works and county security on Trauma Informed Care, Harm Reduction, Motivational Interviewing and Housing First.
- Review Parole and Leave requests.
- Work along Human Resources (HR) to develop and clarity policies affecting shelter personnel.
- Act an interim Program Director when there is staff shortages.
Program Director
Interfaith Works
Rockville, MD
08.2021 - 09.2023
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
- Collected key program data and analysis to support continuous improvement.
- Met regularly with program stakeholders to make program adjustments and assess progress.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
- Facilitated collaboration between news and programming departments to accomplish broadcasting objectives.
- Provided hands-on and proactive leadership to community services staff.
- Determined organizational policies regarding program eligibility, requirements and benefits.
HIP Service Coordinator
Interfaith Works
Rockville, MD
09.2017 - 08.2021
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Reviewed treatment plans against individual goals and healthcare standards.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Prepared and maintained budgets, personnel records or training manuals.
Rehabilitation Coordinator
Center for Behavioral Health, LLC
Gaithersburg, MD
10.2016 - 09.2017
- Assessed clinical documentation to monitor management of health data and care plan coding.
- Oversaw management of clinical documentation, billing reimbursement, resident rights and customer service.
- Interviewed, hired and trained employees in various roles.
- Monitored daily performance and patient outcomes to maintain quality assurance.
- Documented and evaluated successes and failures of care plans and interventions.
- Monitored patient interactions to medications, therapies and changes in plans of care.
Rehabilitation Coordinator/Community Support Specialist
Rehabilitation Systems, Inc.
Greenbelt, MD
02.2016 - 09.2016
- Prepared referrals for support services and resources to assist consumers in obtaining self-sufficiency.
- Developed strength-based, solution-focused individualized goal and action plan to promote permanent housing and self-sufficiency.
- Attended case management team meetings to staff current clients and provide insight on caseloads.
- Developed and maintained relationships by modeling prosocial behaviors in community.
Direct Support Counselor
ACIDD Psychiatric Rehabilitation Program
Columbia, MD
06.2015 - 03.2016
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Worked with interdisciplinary team to develop individualized treatment interventions.
- Acted as client advocate to resolve emergency problems in crisis situations.
- Evaluated patients to determine need for transfer to specialized inpatient mental health facilities.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.
Education
Master of Arts - Social Work
University of Maryland - Baltimore County
Baltimore, MD05.2014
Bachelor of Science - Social Work
Bowie State University
Bowie, MD05.2012
Skills
- Policy and Procedure Improvements
- Performance Standards and Analysis
- Performance Quality Assurance
Timeline
Deputy Director of Emergency Shelters
Interfaith Works
07.2023 - Current
Program Director
Interfaith Works
08.2021 - 09.2023
HIP Service Coordinator
Interfaith Works
09.2017 - 08.2021
Rehabilitation Coordinator
Center for Behavioral Health, LLC
10.2016 - 09.2017
Rehabilitation Coordinator/Community Support Specialist
Rehabilitation Systems, Inc.
02.2016 - 09.2016
Direct Support Counselor
ACIDD Psychiatric Rehabilitation Program
06.2015 - 03.2016
Master of Arts - Social Work
University of Maryland - Baltimore County
Bachelor of Science - Social Work
Bowie State University