Njeri Killings
Orlando,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player that works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Publix
10.2023 - 11.2023
- Greet each customer and provide excellent customer service.
- Accurately record all sales at register to include but not limited to: merchandise, lottery, money orders, and credit card purchases.
- Understand and carry out store closing procedures if on a closing shift.
- Refill merchandise.
- Maintain clean and organized environment.
- Follow all company, state, and federal guidelines with regard to sales of alcohol and tobacco purchases.
Customer Service Associate
K.E.N.E. Group, LLC
02.2020 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Shoe Expeditor
Macy’s
06.2019 - 01.2020
- Attended to customer service needs in a friendly and helpful manner when approached.
- Maintained high customer readiness standards by delivering a clean, neat, easy to shop store environment.
- Set up shoe displays for new merchandise, season changes, clearance sets, and special events
- Fulfilled shoe orders.
Education
Associate of Applied Science - Fashion Business Management
Fashion Institute of Technology
New York, NY12.2019
Skills
- Call Answering and Routing
- Customer Complaint Resolution
- Computer Proficiency
- Microsoft Proficiency: Word, Excel, Powerpoint
- Positive Attitude and Energetic
- Appointment Booking
- Customer Service Skills
Certification
Microsoft Excel
Timeline
Cashier/Customer Service
Publix
10.2023 - 11.2023
Customer Service Associate
K.E.N.E. Group, LLC
02.2020 - 05.2023
Shoe Expeditor
Macy’s
06.2019 - 01.2020
Associate of Applied Science - Fashion Business Management
Fashion Institute of Technology
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