Njeri Warner
Orlando
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Dedicated problem solver with 10+ years of valuable expertise to forward company objectives. Detail-oriented team player with strong organizational skills, and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner
Clutch Stop LLC
01.2020 - Current
- Navigate store's e-commerce platform to assist customers with online sales
- Manage day-to-day business operations.
- Improved landing pages, developed storefronts and updated product specifications
- Used good organizational skills to manage workload
- Participated in seminars and additional training to expand knowledge and skills
- Finished tasks and job duties, adhering to deadlines to avoid delays
- Manage the daily operations related to customer service, inventory management, and marketing
- Maintained a high standard of customer service through quality assurance checks.
- Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Evaluate suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Monitor market conditions to set accurate product pricing and take advantage of emerging trends.
- Researched target market to discover customer needs and analyze competitor trends.
- Streamline operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
Booking Agent
Opium Group/ Stars & Stilettos
06.2008 - 08.2015
- Booked High profile clients for charity events, club appearances, and magazine interviews
- Responsible for negotiating all contracts and deposits on behalf of the client
- Communicated information to and on behalf of client
- Organized detailed travel itineraries for clients, ensuring smooth arrangements for performances and events.
- Informed clients of essential travel information, such as transportation connections, medical, and visa requirements.
- Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
- Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships.
- Facilitated clear communication between artists, management, promoters, and venue staff to guarantee a successful event execution from start to finish.
- Ensured timely payment processing for all booked events through meticulous invoicing practices and follow-up communications with vendors or venues.
- Expanded the agency''s roster by consistently scouting new talent and identifying potential partnership opportunities.
Sales Associate
Barneys Co-op
09.2006 - 05.2008
- Unloaded, unboxed and transported incoming merchandise
- Greeted customers warmly and offered assistance
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Organized merchandise displays to promote higher levels of customer engagement
- Tagged new merchandise for sale and updated signs.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL05.2007
Skills
- Project Management certified
- Manage operations
- Action planning
- Decision Making
- Time Management
- Problem Solving
- Marketing Strategist
- Customer Relations
- Organizational Skills
- Operations Management
- Client Service
- Small business operations
Locations
Englewood, NJ
Miami, FL
Los Angeles, CA
Orlando, FL
Certification
- CAPM - Certified Associate in Project Management
Timeline
Owner
Clutch Stop LLC
01.2020 - Current
Booking Agent
Opium Group/ Stars & Stilettos
06.2008 - 08.2015
Sales Associate
Barneys Co-op
09.2006 - 05.2008
Associate of Arts - Business Administration
Miami Dade College
- CAPM - Certified Associate in Project Management
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