Njideka Chuka-odom
Customer Service Specialist
Houston,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TruGreen (Remote)
07.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Collected and analyzed customer information to prepare product or service reports.
Customer Service Representative
PFS GROUP (REMOTE)
09.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Refund Account Analyst
VIRGIN NIG. AIRLINE LTD
02.2015 - 05.2018
- Forecasted account needs and metrics based on market and product data.
- Developed and maintained successful business partnerships to address and proactively manage service issues.
- Partnered with Account Manager to support preparation of client materials to educate, train and inform on benefits, services and self-administration tools.
- Supported Account Manager with incoming inquiries from existing clients.
- Interacted professionally with clear, intentional communication and set appropriate expectations on timeline of deliverables.
- Matched purchase orders with invoices and recorded necessary information.
- Participated in regularly scheduled feedback and information exchange sessions with key business partners.
Education
Computer Technology Course, Basic Computer Skills
Mexican Institute of Greater Houston
Houston Texas2022
MBA - Business Administration
University of Calabar
Cross River State Nigeria2000
Bachelor of Library Studies - Library Studies
Abia State University
Uturu Abia State1993
Skills
- Understanding Customer Needs
- Customer Data Confidentiality
- Customer Account Management
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Interpretation and Translation Services
Technical Knowledge and Skills
Windows 8/10, Microsoft Excel, PowerPoint, Data Entry, Google Chrome, Internet Explorer,E-mail, Printing, Scanning, Faxing Documents, Scheduling, All Library Duties, Excellent Problem Solving, Excellent Communication Skills.
Timeline
Customer Service Representative
TruGreen (Remote)
07.2021 - Current
Customer Service Representative
PFS GROUP (REMOTE)
09.2020 - 06.2021
Refund Account Analyst
VIRGIN NIG. AIRLINE LTD
02.2015 - 05.2018
Computer Technology Course, Basic Computer Skills
Mexican Institute of Greater Houston
MBA - Business Administration
University of Calabar
Bachelor of Library Studies - Library Studies
Abia State University
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